Customer Service Representative Jobs in Charleston, WV
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Job Description The primary function is to support the designated Relationship Managers/Advisors in day-to-day client contact, relationship management, trust and investment account administration,...
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
- Big Chimney, WV (4 miles from Charleston, WV)
- 1 day ago
- Big Chimney, WV (4 miles from Charleston, WV)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Wilson Language Training Customer Success Specialist in Charleston , West Virginia Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
WindStream Communications Analyst II-Customer Service in Charleston , West Virginia Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Charleston, WV
- 3 days ago
- Charleston, WV
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Retail Sales Associate (In-Store Sales & Customer Service)
- South Charleston, WV (2 miles from Charleston, WV)
- 4 days ago
- South Charleston, WV (2 miles from Charleston, WV)
- 4 days ago
Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...
Remote WorkCustomer Service Representative Locations: Charleston, WV Skill Set: TROUBLESHOOT DESKTOP / LAPTOP HARDWARE Experience: 0.0 to 2.0 Years Job Description: Promoting and/saving products and services Providing...
Customer Service Representative (FT) - St. Albans
- Saint Albans, WV (11 miles from Charleston, WV)
- 5 days ago
- Saint Albans, WV (11 miles from Charleston, WV)
- 5 days ago
EQUAL OPPORTUNITY EMPLOYER - Serves as a primary transactional contact with customers. Provides excellent customer service while performing efficient and accurate banking transactions in...
Retail Sales Associate (In-Store Sales & Customer Service)
- Charleston, WV
- 6 days ago
- Charleston, WV
- 6 days ago
Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...
- Hurricane, WV (18 miles from Charleston, WV)
- 6 days ago
- Hurricane, WV (18 miles from Charleston, WV)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Representative
- Saint Albans, WV (11 miles from Charleston, WV)
- 6 days ago
- Saint Albans, WV (11 miles from Charleston, WV)
- 6 days ago
City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives....
Job Summary and Responsibilities Acentra Health is looking for a Customer Service Representative to join our growing team....
A Charleston area company is in need of a customer service representative....
Ready to do your best work? Interested in a minimum starting hourly rate of $13.01 per hour - $15.30 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Demographic Data for Charleston, WV
Moving to Charleston, WV? Find some basic demographic data about Charleston, WV below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Charleston, WV
Highest Education Level
Customer Service Representatives in Charleston, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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