Customer Service Representative Jobs in Springfield, VA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 238 Jobs

Spanish Bilingual - Work from Home Customer Service Rep in a Contractor Role - Omni

  • Alexandria, VA (11 miles from Springfield, VA)
  • 2 hours ago
  • Alexandria, VA (11 miles from Springfield, VA)
  • 2 hours ago

Please apply from a laptop or desktop. Three things to DECIDE if contract work is for you: Omni Platform Overview - Click to review BEFORE starting your registration to qualify! Overview Omni...

Remote Work

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Customer Service Rep

  • Springfield, VA
  • 9 hours ago
  • Springfield, VA
  • 9 hours ago

We are currently looking for an experienced customer service rep/inside sales rep to join our team in Springfield, VA. Principal duties include but are not limited to: Answering customer calls,...

Customer Service Associate

  • Manassas, VA (11 miles from Springfield, VA)
  • 11 hours ago
  • Manassas, VA (11 miles from Springfield, VA)
  • 11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate - Temporary

  • Falls Church, VA (8 miles from Springfield, VA)
  • 11 hours ago
  • Falls Church, VA (8 miles from Springfield, VA)
  • 11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Pharmacy Customer Service Associate

  • Rockville, MD (21 miles from Springfield, VA)
  • 11 hours ago
  • Rockville, MD (21 miles from Springfield, VA)
  • 11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Medical Customer Service Representative

  • Manassas, VA (11 miles from Springfield, VA)
  • 14 hours ago
  • Manassas, VA (11 miles from Springfield, VA)
  • 14 hours ago

Gastroenterology Associates, PC is seeking a Medical Customer Service Representative to join our team to help drive patient success in our community....

Manager, Registration and WEFTEC Housing Customer Service

  • Alexandria, VA (11 miles from Springfield, VA)
  • 19 hours ago
  • Alexandria, VA (11 miles from Springfield, VA)
  • 19 hours ago

Water Environment Federation - WEF $65,000 - $80,000 USD How This Position Contributes to the Team The Manager of Events Registration and Housing oversees registration for the Water Environment...

Remote Customer Service Representative

  • Washington, DC (14 miles from Springfield, VA)
  • 19 hours ago
  • Washington, DC (14 miles from Springfield, VA)
  • 19 hours ago

Pearl Interactive Network Remote Customer Service Representative in Washington , District Of Columbia Pearl Interactive Network is sourcing Remote Customer Service Representatives....

Remote Work

Customer Care Specialist

  • Reston, VA (12 miles from Springfield, VA)
  • 20 hours ago
  • Reston, VA (12 miles from Springfield, VA)
  • 20 hours ago

Customer Care Specialist#24-33265 $32.06-$33.13 per hour Reston, VA Fully Remote Job Description Title: Customer Care Specialist Location: Reston, VA - 100% Remote Duration: 3 Months contract with...

Remote Work

Bilingual Customer Service Specialist (Spanish)

  • Alexandria, VA (11 miles from Springfield, VA)
  • 22 hours ago
  • Alexandria, VA (11 miles from Springfield, VA)
  • 22 hours ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

Client Services Representative

  • Sterling, VA (16 miles from Springfield, VA)
  • 22 hours ago
  • Sterling, VA (16 miles from Springfield, VA)
  • 22 hours ago

REMOTE OR HYBRID IS NOT AN OPTION FOR THIS ROLE. MUST BE AVAILABLE TO WORK EVENINGS and WEEKENDS. WEEKDAY SCHEDULES AS EARLY AS 07:00 - AS LATE AS 20:00 WEEKEND SCHEDULES AS EARLY AS 08:00 - AS...

Client Services Representative Bilingual

  • Washington, DC (14 miles from Springfield, VA)
  • 22 hours ago
  • Washington, DC (14 miles from Springfield, VA)
  • 22 hours ago

Job Summary Clinical Operations is the centralized patient-facing department responsible for assisting patients in the medical, dental, behavioral health, and other areas across the health center...

Customer Service/Tech Support

  • Washington, DC (14 miles from Springfield, VA)
  • 22 hours ago
  • Washington, DC (14 miles from Springfield, VA)
  • 22 hours ago

About the job: As a Customer Service Representative, you will provide customer support to residential and commercial customers....

Customer Service Associate

  • Rockville, MD (21 miles from Springfield, VA)
  • 23 hours ago
  • Rockville, MD (21 miles from Springfield, VA)
  • 23 hours ago

Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...

Demographic Data for Springfield, VA

Moving to Springfield, VA? Find some basic demographic data about Springfield, VA below.


Local
National
8,631,637
205,142

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Springfield, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Springfield, VA offer the following education background
Bachelor's Degree
30.8%
High School or GED
27.4%
Associate's Degree
16.1%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Springfield, VA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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