Customer Service Representative Jobs in Roanoke, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
General information Job Title Airport Customer Service/Ramp Supervisor ROA FT Date Tuesday, March 26, 2024 State Virginia City Roanoke Base Pay Rate: $ 19.00 Full/Part Time Full Time Shift A.M....
Customer Service Representative
- Cloverdale, VA (7 miles from Roanoke, VA)
- 4 days ago
- Cloverdale, VA (7 miles from Roanoke, VA)
- 4 days ago
Organizations can also create their own definitions of customer service depending on their values and the type of support they want to provide. For example, at Sky T Global, we define customer...
Title: DMV Customer Service Generalist - 01219 and 01737 State Role Title: Admin and Office Spec III Hiring Range: $41,000 minimum Pay Band: 3 Agency: Department of Motor Vehicles Location:...
Customer Service Registrar PRN
- Salem, VA (9 miles from Roanoke, VA)
- 5 days ago
- Salem, VA (9 miles from Roanoke, VA)
- 5 days ago
Description Schedule: PRN (As Needed) | Night Shift Availability Required Do you want to join an organization that invests in you as a Customer Service Registrar PRN? At LewisGale Medical Center,...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
As an InFirst team member, you will embody these guiding principles in our Mission and Vision Statement in every aspect of your position. Mission Statement - Empowering members to achieve...
Domino's Customer Service Rep Bedford VA
- Bedford, VA (23 miles from Roanoke, VA)
- 6 days ago
- Bedford, VA (23 miles from Roanoke, VA)
- 6 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 8 days ago
- Rocky Mount, VA (21 miles from Roanoke, VA)
- 8 days ago
At Wisler Plumbing Heating Cooling and Electric, we're not just another home services company-we're a family that values top-notch customer care and an unbeatable workplace culture. If you thrive...
Customer Service Representative Salary $35,974.85 - $39,572.34 Annually Location Roanoke, VA Job Type Full Time Job Number 201003366 Department Social Services Opening Date 02/28/2025 Closing Date 3...
Associate Customer Service Representative Everyday Banking
- Roanoke, VA
- 12 days ago
- Roanoke, VA
- 12 days ago
About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you...
Crew Member: Customer Service / Cashier
- Salem, VA (9 miles from Roanoke, VA)
- 14 days ago
- Salem, VA (9 miles from Roanoke, VA)
- 14 days ago
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
Demographic Data for Roanoke, VA
Moving to Roanoke, VA? Find some basic demographic data about Roanoke, VA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Roanoke, VA
Highest Education Level
Customer Service Representatives in Roanoke, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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