Customer Service Representative Jobs in Newport News, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Norfolk, VA (17 miles from Newport News, VA)
- 16 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 16 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Norfolk, VA (17 miles from Newport News, VA)
- 12 hours ago
- Norfolk, VA (17 miles from Newport News, VA)
- 12 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service & Retail Front Desk Associate - Store #38 - 5737 Princess Anne Rd
- Virginia Beach, VA (23 miles from Newport News, VA)
- 22 hours ago
- Virginia Beach, VA (23 miles from Newport News, VA)
- 22 hours ago
Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...
Customer Account Representative
- Williamsburg, VA (19 miles from Newport News, VA)
- 1 day ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Customer Service Representative/ Forklift
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Sales Associate
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
- Norfolk, VA (17 miles from Newport News, VA)
- 1 day ago
The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer...
Customer Care Representative I
- Norfolk, VA (17 miles from Newport News, VA)
- 2 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 2 days ago
Preferred Skills, Capabilities & Experiences : Healthcare Experience Pharmacy Experience Call Center Experience For URAC accredited areas, the following professional competencies apply: Associates in...
Pharmacy Customer Service Associate
- Suffolk, VA (12 miles from Newport News, VA)
- 2 days ago
- Suffolk, VA (12 miles from Newport News, VA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Norfolk, VA (17 miles from Newport News, VA)
- 2 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 2 days ago
TO SUCCEED IN THIS ROLE: You have at least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience....
Sales Associate, Apartments.com - Hampton Roads, VA
- Hampton, VA (3 miles from Newport News, VA)
- 2 days ago
- Hampton, VA (3 miles from Newport News, VA)
- 2 days ago
Sales Associate, Apartments.com - Hampton Roads, VA Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and...
Member Service Representative (Full-Time) - Portsmouth/ NMC Portsmouth
- Portsmouth, VA (17 miles from Newport News, VA)
- 4 days ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 4 days ago
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings,...
PT Sales Associate (Cashier) - Food Lion
- Norfolk, VA (17 miles from Newport News, VA)
- 5 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 5 days ago
PT Sales Associate (Cashier) - Food Lion Posting Date: 01/03/2025 Location: Norfolk, VA Category/Area of Expertise: Retail Operations Job Requisition: 133938 Address: USA-VA-Norfolk-7525 Tidewater...
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Customer Service Associate - Temporary
- Hampton, VA (3 miles from Newport News, VA)
- 5 days ago
- Hampton, VA (3 miles from Newport News, VA)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Powersports Customer Support Representative
- Hampton, VA (3 miles from Newport News, VA)
- 6 days ago
- Hampton, VA (3 miles from Newport News, VA)
- 6 days ago
Powersports DMS Customer Support Representative - Elevate Customer Experience with DX1! Are you passionate about providing top-notch customer service and solving problems in a fast-paced, dynamic...
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Newport News, VA
Highest Education Level
Customer Service Representatives in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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