Customer Service Representative Jobs in Newport News, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
FedEx - Retail Customer Service Associate $16-$35/hr
- Portsmouth, VA (17 miles from Newport News, VA)
- 6 hours ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 6 hours ago
No experience requited, hiring immediately, appy now.Full and part time postions available. We offer a flexible schedule, insurance benefits, and a fast paced exciting work place where you can...
Member Service Representative (Part-Time) - Hampton
- Hampton, VA (3 miles from Newport News, VA)
- 12 hours ago
- Hampton, VA (3 miles from Newport News, VA)
- 12 hours ago
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...
Customer Service Associate - Temporary
- Hampton, VA (3 miles from Newport News, VA)
- 23 hours ago
- Hampton, VA (3 miles from Newport News, VA)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Lead Customer Service Representative - Walk In Center
- Portsmouth, VA (17 miles from Newport News, VA)
- 1 day ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 1 day ago
As a Lead Customer Service Representative working onsite in Portsmouth, VA, youll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken....
Customer Service Representative 3.2 3.2 out of 5 stars 701 Flag Stone Way STE C, Newport News, VA 23608 Requisition Number: 199236 Job Description Cintas is seeking a Customer Service Representative...
CUSTOMER SERVICE SPECIALIST I (remote)
- Hampton, VA (3 miles from Newport News, VA)
- 1 day ago
- Hampton, VA (3 miles from Newport News, VA)
- 1 day ago
CUSTOMER SERVICE SPECIALIST I (remote) TE Connectivity - 3.6 Hampton, VA Job Details $45,200 - $67,800 a year 15 hours ago Benefits Employee stock purchase plan Disability insurance Health...
Remote WorkCustomer Service Representative
- Hampton, VA (3 miles from Newport News, VA)
- 1 day ago
- Hampton, VA (3 miles from Newport News, VA)
- 1 day ago
As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution....
- Williamsburg, VA (19 miles from Newport News, VA)
- 1 day ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 1 day ago
What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and...
Bilingual Customer Service Representative
- Norfolk, VA (17 miles from Newport News, VA)
- 2 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 2 days ago
Is your mission helping others? Is your passion customer service? If this sounds like you, you are a great candidate for our on-site Customer Service Specialist position. Life Protect 24/7 is...
- Suffolk, VA (12 miles from Newport News, VA)
- 2 days ago
- Suffolk, VA (12 miles from Newport News, VA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
CUSTOMER SERVICE SPECIALIST I (remote)
- Hampton, VA (4 miles from Newport News, VA)
- 3 days ago
- Hampton, VA (4 miles from Newport News, VA)
- 3 days ago
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview The Advanced Specialist...
Remote Work- Windsor, VA (17 miles from Newport News, VA)
- 3 days ago
- Windsor, VA (17 miles from Newport News, VA)
- 3 days ago
PT Customer Service Leader Posting Date: 04/13/2025 Location: Windsor, VA Category/Area of Expertise: Retail Operations Job Requisition: 420082 Address: USA-VA-Windsor-11435 Windsor Blvd Store...
Customer Account Representative
- Hampton, VA (3 miles from Newport News, VA)
- 3 days ago
- Hampton, VA (3 miles from Newport News, VA)
- 3 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Receptionist - Customer Service Desk - Automotive
- Norfolk, VA (17 miles from Newport News, VA)
- 3 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 3 days ago
Receptionist for busy Auto Service Shop. Experience with customer service, repair documentation and automotive service is highly preferable. Must have a neat appearance and a great phone voice....
- Norfolk, VA (17 miles from Newport News, VA)
- 4 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 4 days ago
City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Health-Patient Accounting, located in Norfolk, VA, is hiring a Customer Service Rep I Work Shift: First Days Scheduled Weekly...
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Newport News, VA
Highest Education Level
Customer Service Representatives in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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