Customer Service Representative Jobs in Harrisonburg, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Member Service Representative - Contact Center (Hybrid)
- Harrisonburg, VA
- 3 days ago
- Harrisonburg, VA
- 3 days ago
Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Bilingual Customer Service Specialist (Spanish)
- Harrisonburg, VA
- 9 days ago
- Harrisonburg, VA
- 9 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Churchville, VA (17 miles from Harrisonburg, VA)
- 14 days ago
- Churchville, VA (17 miles from Harrisonburg, VA)
- 14 days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Staunton, VA (21 miles from Harrisonburg, VA)
- 14 days ago
- Staunton, VA (21 miles from Harrisonburg, VA)
- 14 days ago
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you...
- Broadway, VA (17 miles from Harrisonburg, VA)
- 14 days ago
- Broadway, VA (17 miles from Harrisonburg, VA)
- 14 days ago
General Summary The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking for the convenience store. Essential...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Part-Time Retail Sales Associate
- Waynesboro, VA (21 miles from Harrisonburg, VA)
- 19 days ago
- Waynesboro, VA (21 miles from Harrisonburg, VA)
- 19 days ago
About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You...
Customer Service Representative
- Verona, VA (15 miles from Harrisonburg, VA)
- 20 days ago
- Verona, VA (15 miles from Harrisonburg, VA)
- 20 days ago
Customer Service Representative Verona, VA, USA Req #3494 Monday, March 10, 2025 Superior Plus Propane is currently seeking a highly motivated Customer Service Representative whose role is to answer...
Customer Service Representative
- Verona, VA (15 miles from Harrisonburg, VA)
- 24 days ago
- Verona, VA (15 miles from Harrisonburg, VA)
- 24 days ago
Description Individuals will serve as initial contact to new and existing Propane, Ice, and HVAC customers, inform customers of products and services offered, set up new accounts, and provide...
Seasonal Retail Sales Associate
- Waynesboro, VA (21 miles from Harrisonburg, VA)
- 26 days ago
- Waynesboro, VA (21 miles from Harrisonburg, VA)
- 26 days ago
What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...
Onsite Customer Service Attendant
- Waynesboro, VA (21 miles from Harrisonburg, VA)
- 30+ days ago
- Waynesboro, VA (21 miles from Harrisonburg, VA)
- 30+ days ago
Requisition Number: 193216 Job Description Cintas is seeking an Onsite Customer Service Attendant to help ensure customer satisfaction for our larger customers. Position is located on the...
At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
- Waynesboro, VA (21 miles from Harrisonburg, VA)
- 30+ days ago
- Waynesboro, VA (21 miles from Harrisonburg, VA)
- 30+ days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Demographic Data for Harrisonburg, VA
Moving to Harrisonburg, VA? Find some basic demographic data about Harrisonburg, VA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Harrisonburg, VA
Highest Education Level
Customer Service Representatives in Harrisonburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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