Customer Service Representative Jobs in Covington, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative- Covington, KY
- Covington, VA
- 20 hours ago
- Covington, VA
- 20 hours ago
Customer Service Representative- Covington, KY Fidelity Investments Covington, United States Posted 1 day ago Permanent Competitive Customer Service Representative- Covington, KY Fidelity Investments...
Customer Support Rep Fidelity Investments Covington, United States Posted 23 hours ago Permanent Competitive Customer Support Rep Fidelity Investments Covington, United States Customer Support Rep...
Do you genuinely enjoy making a difference in the lives of others? If you answered yes and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our...
Do you genuinely enjoy making a difference in the lives of others? If you answered yes and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as...
Do you genuinely enjoy making a difference in the lives of others? If you answered yes and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our...
Do you genuinely enjoy making a difference in the lives of others? If you answered yes and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our...
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you...
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Retail Customer Service Cashier
- Low Moor, VA (10 miles from Covington, VA)
- 45+ days ago
- Low Moor, VA (10 miles from Covington, VA)
- 45+ days ago
Req ID: 453673 Address: 9104 Winterberry Ave Low Moor, VA, 24426 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Demographic Data for Covington, VA
Moving to Covington, VA? Find some basic demographic data about Covington, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Covington, VA
Highest Education Level
Customer Service Representatives in Covington, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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