Customer Service Representative Jobs in Johnson City, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Johnson City, TN
- 29 days ago
- Johnson City, TN
- 29 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Banking Customer Experience Specialist - Onsite
- Bristol, TN (20 miles from Johnson City, TN)
- 3 days ago
- Bristol, TN (20 miles from Johnson City, TN)
- 3 days ago
High School Diploma or equivalent 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Able to work independently Have excellent communications...
Customer Service Representative
- Bristol, TN (20 miles from Johnson City, TN)
- 3 days ago
- Bristol, TN (20 miles from Johnson City, TN)
- 3 days ago
Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With...
Remote Customer Service Advocate
- Bristol, VA (22 miles from Johnson City, TN)
- 5 days ago
- Bristol, VA (22 miles from Johnson City, TN)
- 5 days ago
Bristol, VA, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | Full Time | Health, Dental, Vision Coverage, and other employee...
Remote WorkPre-Licensed Customer Service Representative - Remote
- Kingsport, TN (18 miles from Johnson City, TN)
- 11 days ago
- Kingsport, TN (18 miles from Johnson City, TN)
- 11 days ago
Center experience, preferred** + **Logical problem-solving skills** + **Availability to work various shifts** + **Ability to use Windows operating systems** + **Organization and work prioritization...
Remote Work- Jonesborough, TN (8 miles from Johnson City, TN)
- 11 days ago
- Jonesborough, TN (8 miles from Johnson City, TN)
- 11 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative Reports to: Branch Manager, Asst....
Customer Service Sales Representative
- Bristol, TN (20 miles from Johnson City, TN)
- 15 days ago
- Bristol, TN (20 miles from Johnson City, TN)
- 15 days ago
6082 - Bristol - 449 Pinnacle Parkway, Bristol, Tennessee, 37620 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Customer Service Technician- Seasonal/Temporary
- Johnson City, TN
- 15 days ago
- Johnson City, TN
- 15 days ago
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states...
Ready to do your best work? Interested in a minimum starting hourly rate of $13.01 per hour - $15.30 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
- Erwin, TN (17 miles from Johnson City, TN)
- 18 days ago
- Erwin, TN (17 miles from Johnson City, TN)
- 18 days ago
The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you...
- Bristol, TN (20 miles from Johnson City, TN)
- 24 days ago
- Bristol, TN (20 miles from Johnson City, TN)
- 24 days ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To...
- Bristol, TN (20 miles from Johnson City, TN)
- 24 days ago
- Bristol, TN (20 miles from Johnson City, TN)
- 24 days ago
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and experience great food....
Pharmacy Customer Service Associate
- Bristol, VA (22 miles from Johnson City, TN)
- 26 days ago
- Bristol, VA (22 miles from Johnson City, TN)
- 26 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Sales Consultant - Customer Service
- Bristol, TN (20 miles from Johnson City, TN)
- 26 days ago
- Bristol, TN (20 miles from Johnson City, TN)
- 26 days ago
6082 - Bristol - 449 Pinnacle Parkway, Bristol, Tennessee, 37620 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Demographic Data for Johnson City, TN
Moving to Johnson City, TN? Find some basic demographic data about Johnson City, TN below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Johnson City, TN
Highest Education Level
Customer Service Representatives in Johnson City, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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