Customer Service Representative Jobs in Jackson, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Milan, TN (23 miles from Jackson, TN)
- 6 hours ago
- Milan, TN (23 miles from Jackson, TN)
- 6 hours ago
Do you possess a proven track record of providing exceptional customer service and support within the manufacturing, building materials, or commercial construction industry? Do you believe that...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Office Executive
- Milan, TN (23 miles from Jackson, TN)
- 5 days ago
- Milan, TN (23 miles from Jackson, TN)
- 5 days ago
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...
Customer Service Specialist (CTD 1 anno)
- Milan, TN (23 miles from Jackson, TN)
- 8 days ago
- Milan, TN (23 miles from Jackson, TN)
- 8 days ago
Job description Maintenance customer master data Key user for digital platform, apps and relevant satellite systems Customer claims and related data according to existing policies and processes...
This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...
Req ID: 452772 Address: 2050 Hwy 70 E. Jackson, TN, 38305 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) 100%...
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
6058 - Jackson, TN - 1401 Vann Drive, Jackson, Tennessee, 38305 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Position: Customer Service Representative Position Reports To: Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care...
Customer Service & Retail Front Desk Associate - Store #161 - 2240 N. Highland
- Jackson, TN (9 miles from Jackson, TN)
- 16 days ago
- Jackson, TN (9 miles from Jackson, TN)
- 16 days ago
Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...
Customer Service Rep (8726) - Jackson, TN (Lynnwood)
- Jackson, TN
- 16 days ago
- Jackson, TN
- 16 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity DIVERSITY Our mission is to recognize, appreciate...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Customer Account Representative
- Humboldt, TN (16 miles from Jackson, TN)
- 18 days ago
- Humboldt, TN (16 miles from Jackson, TN)
- 18 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $12.28 per hour - $14.45 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Demographic Data for Jackson, TN
Moving to Jackson, TN? Find some basic demographic data about Jackson, TN below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Jackson, TN
Highest Education Level
Customer Service Representatives in Jackson, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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