Customer Service Representative Jobs in Scranton, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(04085) - 1578 Main St
- Blakely, PA (6 miles from Scranton, PA)
- 11 hours ago
- Blakely, PA (6 miles from Scranton, PA)
- 11 hours ago
Company DescriptionDomino's Pizza of NEPA is the largest pizza company in Northeast Pennsylvania. We operate 15 locations across the greater Scranton and Wilkes-Barre area. Job DescriptionWe are...
Customer Service Representative
- Moscow, PA (7 miles from Scranton, PA)
- 12 hours ago
- Moscow, PA (7 miles from Scranton, PA)
- 12 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Weekend Shift: Friday Saturday Sunday 6 AM-6:30 PM $18/hour plus $1.50 shift differential Description of the Position: Carries out all customer service activities such as responding to inquiries,...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative
- Pittston, PA (8 miles from Scranton, PA)
- 6 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 6 days ago
Customer Service Representative Pittston, Pennsylvania, United States Category Healthcare & Pharmacy Regular Full time R25876 Chewy Pharmacy is hiring with starting wages up to $17.75 per hour JOB SUMMARY...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Gate Agent (Full-Time)
- Avoca, PA (6 miles from Scranton, PA)
- 6 days ago
- Avoca, PA (6 miles from Scranton, PA)
- 6 days ago
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
- Dickson City, PA (4 miles from Scranton, PA)
- 6 days ago
- Dickson City, PA (4 miles from Scranton, PA)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Experience Specialist
- Pittston, PA (8 miles from Scranton, PA)
- 6 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 6 days ago
Service Representative you will take incoming calls from dentists dental offices and dental laboratories and ensures customer satisfaction Customer Service Representatives accurately enter orders for...
Customer Account Representative
- Edwardsville, PA (15 miles from Scranton, PA)
- 8 days ago
- Edwardsville, PA (15 miles from Scranton, PA)
- 8 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Onsite Customer Service Representative
- Pittston, PA (8 miles from Scranton, PA)
- 11 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 11 days ago
Onsite Customer Service Representative Pittston, Pennsylvania, United States Category Healthcare & Pharmacy Regular Full time R25876 Chewy Pharmacy is hiring with starting wages up to $17.75 per hour...
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 12 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 12 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Onsite Customer Service Pharmacy Technician
- Pittston, PA (8 miles from Scranton, PA)
- 13 days ago
- Pittston, PA (8 miles from Scranton, PA)
- 13 days ago
Chewy Pharmacy is hiring with starting wages up to $17.75 per hour JOB SUMMARY: Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time...
- Dunmore, PA (1 mile from Scranton, PA)
- 17 days ago
- Dunmore, PA (1 mile from Scranton, PA)
- 17 days ago
Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in...
Demographic Data for Scranton, PA
Moving to Scranton, PA? Find some basic demographic data about Scranton, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Scranton, PA
Highest Education Level
Customer Service Representatives in Scranton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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