Customer Service Representative Jobs in Scranton, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
LP Customer Service Associate II
- Wilkes Barre Township, PA (14 miles from Scranton, PA)
- 6 hours ago
- Wilkes Barre Township, PA (14 miles from Scranton, PA)
- 6 hours ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Senior Customer Service Representative
- Pittston, PA (8 miles from Scranton, PA)
- 1 day ago
- Pittston, PA (8 miles from Scranton, PA)
- 1 day ago
Become a sought-after SME, and hold regular office hours to support fellow Customer Service Representatives....
Real Estate Customer Service and Office Administration
- Scranton, PA
- 1 day ago
- Scranton, PA
- 1 day ago
We are a local real estate operating and property management company. We are seeking someone to assist with day-to-day activities, such as scheduling apartment showings and work orders, answering...
Client Services Representative
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 2 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 2 days ago
Maintaining industry leading service standards by providing prompt service and one call resolution....
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 2 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 2 days ago
Reference #: 8050Job DetailsJob LocationWilkes-Barre, PAPosition TypeFull TimeJob CategoryCustomer ServiceDescriptionInterMetro Industries is seeking a Customer Service Representative II (CSR II) for...
Customer Service Representative I - 0HS68183673
- Dallas, PA (17 miles from Scranton, PA)
- 2 days ago
- Dallas, PA (17 miles from Scranton, PA)
- 2 days ago
Customer Service Representative I - 0HS68183673 DESCRIPTION/RESPONSIBILITIES:General ResponsibilitiesResponsible for performing a variety of duties to support the customer service function of a branch...
Customer Service Representative I
- Dallas, PA (17 miles from Scranton, PA)
- 3 days ago
- Dallas, PA (17 miles from Scranton, PA)
- 3 days ago
Job Details Job Location: Lake Office - Dallas, PA Position Type: Full Time Salary Range: Undisclosed Description Basic Qualifications Education/Training: A high school diploma or equivalent....
Customer Service Representative (Loan Consultant I)
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 3 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 3 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
LP Customer Service Associate II
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 4 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 4 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Wellness Center Sales and Client Service Representative
- Dalton, PA (9 miles from Scranton, PA)
- 5 days ago
- Dalton, PA (9 miles from Scranton, PA)
- 5 days ago
Wellness Center Sales and Client Service Representative (Dalton) Inner Harmony Wellness Center 131 Reynolds Rd compensation: $15 per hour plus commission based on high-ticket package sales....
Customer Service Rep 2nd shift Monday-Thursday 2:30 PM-12:30 AM Description of the Position: Carries out all customer service activities such as responding to inquiries, processing orders and...
Customer Service Representative
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 8 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 8 days ago
- Answer incoming customer inquiries via phone, email, and chat - Provide accurate and timely information to customers regarding products, services, and promotions - Process orders, returns, and...
Automotive Customer Service Advisor
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 8 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 8 days ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Retail Customer Service Associate Part Time
- Hanover Township, PA (18 miles from Scranton, PA)
- 8 days ago
- Hanover Township, PA (18 miles from Scranton, PA)
- 8 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a...
Demographic Data for Scranton, PA
Moving to Scranton, PA? Find some basic demographic data about Scranton, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Scranton, PA
Highest Education Level
Customer Service Representatives in Scranton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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