Customer Service Representative Jobs in Reading, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Ephrata, PA (17 miles from Reading, PA)
- 2 days ago
- Ephrata, PA (17 miles from Reading, PA)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
GreenDrop Customer Service Attendant- Floater
- Pottstown, PA (18 miles from Reading, PA)
- 1 hour ago
- Pottstown, PA (18 miles from Reading, PA)
- 1 hour ago
Job Title: GreenDrop Attendant - Floater Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering...
BILINGUAL Customer Service Assistant opportunity! Temp-to-hire, hours 8am - 4:30pm (37.5 hrs/week) Customer Service & Communication Provide front-desk reception, answer calls/emails, assist...
- Royersford, PA (24 miles from Reading, PA)
- 14 hours ago
- Royersford, PA (24 miles from Reading, PA)
- 14 hours ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Remote Customer Support Specialist - Certification Bonus $
- Ephrata, PA (17 miles from Reading, PA)
- 1 day ago
- Ephrata, PA (17 miles from Reading, PA)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkOur client is hiring for a Recruiting Assistant to reach out to applicants and pre screen candidates for warehousing and driver roles. They will then schedule interviews with recruiters. The...
Remote Customer Support Specialist - Choose your Schedule
- Ephrata, PA (17 miles from Reading, PA)
- 1 day ago
- Ephrata, PA (17 miles from Reading, PA)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
Remote WorkBilingual Customer Service Specialist (Spanish)
- Pottstown, PA (18 miles from Reading, PA)
- 4 days ago
- Pottstown, PA (18 miles from Reading, PA)
- 4 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Bilingual Customer Service Specialist (Spanish)
- Pottstown, PA (18 miles from Reading, PA)
- 5 days ago
- Pottstown, PA (18 miles from Reading, PA)
- 5 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Representative
- Leola, PA (22 miles from Reading, PA)
- 6 days ago
- Leola, PA (22 miles from Reading, PA)
- 6 days ago
The Service Department seeks a Customer Service Representative to join our team in Leola PA....
- Pottstown, PA (18 miles from Reading, PA)
- 6 days ago
- Pottstown, PA (18 miles from Reading, PA)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Representative
- Gilbertsville, PA (19 miles from Reading, PA)
- 7 days ago
- Gilbertsville, PA (19 miles from Reading, PA)
- 7 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
Service Representative (CSR) to work onsite at our branch in Reading, PA....
Customer Contact Specialist (English & French)
- New Holland, PA (17 miles from Reading, PA)
- 8 days ago
- New Holland, PA (17 miles from Reading, PA)
- 8 days ago
center experience within the financial services or commercial banking industry Fluent in English and French Company Benefits CNH Industrial offers a wide variety of benefits that not only encourages...
Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in coolerPrepare product. Receive and process telephone orders. Take inventory and complete associated...
Demographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Reading, PA
Highest Education Level
Customer Service Representatives in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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