Customer Service Representative Jobs in Reading, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Representative (Spanish)
- Reading, PA
- 15 hours ago
- Reading, PA
- 15 hours ago
Title: Bilingual Care Supervisor Function or Dept.: Operations Category: Branch Administration Location: Reports to: Care Manager FLSA Classification: Non-Exempt Help at Home is the nations...
Working at Mister Car Wash is all about opportunity-to inspire a team, build relationships with customers, and have fun in a fast-paced environment. And with new stores in development, Mister is...
Customer Service Representative - Bilingual
- Gilbertsville, PA (19 miles from Reading, PA)
- 2 days ago
- Gilbertsville, PA (19 miles from Reading, PA)
- 2 days ago
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential!...
Temp-to-Hire Bilingual Customer Service Representative in Reading, PA! This is a temp-to-hire role starting at $18/hr, with the opportunity to earn $28/hr if hired on by the company!...
- Hereford, PA (21 miles from Reading, PA)
- 4 days ago
- Hereford, PA (21 miles from Reading, PA)
- 4 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
- Boyertown, PA (13 miles from Reading, PA)
- 7 days ago
- Boyertown, PA (13 miles from Reading, PA)
- 7 days ago
Campbell Fittings is pleased to announce we are currently recruiting for a Customer Service Representative to join our team....
Service Center Reading - Centre Ave JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited...
Customer Service Representative (Loan Consultant II)
- Pottstown, PA (18 miles from Reading, PA)
- 8 days ago
- Pottstown, PA (18 miles from Reading, PA)
- 8 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Help at Home is hiring! We offer weekly pay and a generous quarterly bonus incentive program! Help at Home is the nations leading provider of high-quality support services to seniors and people...
- New Holland, PA (17 miles from Reading, PA)
- 10 days ago
- New Holland, PA (17 miles from Reading, PA)
- 10 days ago
center experience within the financial services or commercial banking industry CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide...
Reference #: 26610Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of...
Remote WorkCustomer Service Representative (Loan Consultant II)
- Pottstown, PA (18 miles from Reading, PA)
- 10 days ago
- Pottstown, PA (18 miles from Reading, PA)
- 10 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Customer Service Representative
- Honey Brook, PA (19 miles from Reading, PA)
- 13 days ago
- Honey Brook, PA (19 miles from Reading, PA)
- 13 days ago
Essential Duties and Responsibilities: Communicate with customers and potential customers by phone, mail, e-mail or fax regarding commercial accounts, change in service, pick up days, billing,...
CW9179- Mr Sparkle 746 S Broad Street, Lititz, PA
- Lititz, PA (22 miles from Reading, PA)
- 13 days ago
- Lititz, PA (22 miles from Reading, PA)
- 13 days ago
Job Details Job Location CW9179 Car Wash -Lititz - Lititz, PA Position Type Car Wash Attendant Description Car Wash Employees Wanted!!! Mr. Sparkle is currently looking for qualified employees to...
- Reading, PA (4 miles from Reading, PA)
- 14 days ago
- Reading, PA (4 miles from Reading, PA)
- 14 days ago
Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic....
Demographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Reading, PA
Highest Education Level
Customer Service Representatives in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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