Customer Service Representative Jobs in Pittsburgh, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Washington, PA (23 miles from Pittsburgh, PA)
- 12 days ago
- Washington, PA (23 miles from Pittsburgh, PA)
- 12 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
As our Customer Service Representative, youll work to help our patients check into the hospital....
- United, PA (23 miles from Pittsburgh, PA)
- 2 hours ago
- United, PA (23 miles from Pittsburgh, PA)
- 2 hours ago
New Store Opening - Doylestown, PA - Early Spring 2025Address: 1745 South Easton Road Suite E1, Doylestown PA 18901Whole Foods Market Doylestown is set to be the first store located in Doylestown,...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
un Customer Service - Hiring Immediately compensation: To be discussed. Key Responsibilities: Develop expertise in our product catalog to assist customers and internal teams effectively. Conduct...
Customer Service / Inside Sales Representative - Industrial Distribution
- Pittsburgh, PA
- 11 hours ago
- Pittsburgh, PA
- 11 hours ago
Customer Service / Inside Sales Representative - Industrial Distribution Pittsburgh, PA 15642 / North Huntingdon, PA 15642SunSource - Inside Sales & Customer Service /Inside Sales & Customer...
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Category Customer Service Location Pittsburgh, Pennsylvania Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode On-site Answers and resolves...
Seasonal Retail Sales Associate
- Belle Vernon, PA (14 miles from Pittsburgh, PA)
- 1 day ago
- Belle Vernon, PA (14 miles from Pittsburgh, PA)
- 1 day ago
What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...
Customer Service Associate - Temporary
- McMurray, PA (15 miles from Pittsburgh, PA)
- 1 day ago
- McMurray, PA (15 miles from Pittsburgh, PA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Advisor, Remote
- United, PA (23 miles from Pittsburgh, PA)
- 1 day ago
- United, PA (23 miles from Pittsburgh, PA)
- 1 day ago
Customer Service Advisor, Remote $17.31 per hour + Performance Based Bonuses Full Time Schedules Between the Hours of 7am 12am CST Health Benefits Start Day One! Are you a problem-solver who...
Remote Work- Jeannette, PA (15 miles from Pittsburgh, PA)
- 1 day ago
- Jeannette, PA (15 miles from Pittsburgh, PA)
- 1 day ago
Job Details Level : Experienced Job Location : Retail Store - Jeannette, PA Position Type : Full Time Education Level : High School/GED Salary Range : Undisclosed Travel Percentage : None Job...
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Part-Time Retail Sales Associate
- South Hills, PA (7 miles from Pittsburgh, PA)
- 1 day ago
- South Hills, PA (7 miles from Pittsburgh, PA)
- 1 day ago
Role Specific Information Job Description About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent...
If you have a passion for helping others and thrive in a dynamic environment, wed love to have you join our team! Key Responsibilities: - Provide excellent support to customers via phone, email,...
Demographic Data for Pittsburgh, PA
Moving to Pittsburgh, PA? Find some basic demographic data about Pittsburgh, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Pittsburgh, PA
Highest Education Level
Customer Service Representatives in Pittsburgh, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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