Customer Service Representative Jobs in Hanover, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- York, PA (17 miles from Hanover, PA)
- 1 day ago
- York, PA (17 miles from Hanover, PA)
- 1 day ago
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers needs in a timely...
T-Mobile Neighborhood Retailer Sales Associate
- Dallastown, PA (18 miles from Hanover, PA)
- 1 day ago
- Dallastown, PA (18 miles from Hanover, PA)
- 1 day ago
Benefits: Bonus based on performance Competitive salary Dental insurance Donation matching Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time...
Benefits: Bonus based on performance Competitive salary Dental insurance Donation matching Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time...
Customer Service - TurboTax Product - NO Tax Experience Necessary!
- West York, PA (18 miles from Hanover, PA)
- 1 day ago
- West York, PA (18 miles from Hanover, PA)
- 1 day ago
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers'...
- Westminster, MD (16 miles from Hanover, PA)
- 6 days ago
- Westminster, MD (16 miles from Hanover, PA)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
- York, PA (17 miles from Hanover, PA)
- 6 days ago
- York, PA (17 miles from Hanover, PA)
- 6 days ago
About Lovesac: We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions...
Member Service Representative II - Float
- York, PA (17 miles from Hanover, PA)
- 6 days ago
- York, PA (17 miles from Hanover, PA)
- 6 days ago
Reference #: 2049Overview When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly-a tight-knit bunch with big dreams and...
- Reisterstown, MD (23 miles from Hanover, PA)
- 7 days ago
- Reisterstown, MD (23 miles from Hanover, PA)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(04785) - 1539 Mt Rose Ave
- York, PA (17 miles from Hanover, PA)
- 8 days ago
- York, PA (17 miles from Hanover, PA)
- 8 days ago
From customer service to management, general manager to franchisee, our stores offer a world of opportunity.You'll find our Customer Service Representative jobs offer you more....
Customer Service Rep(04890) - 3921 E. Market St
- York, PA (17 miles from Hanover, PA)
- 8 days ago
- York, PA (17 miles from Hanover, PA)
- 8 days ago
ABOUTTHE JOBYou got game? You got spring in your step? You want the bestjob in the world! And schedules that work with you, not against you? That'sright, we live to beat the rush and make it...
Customer Service Representative
- York, PA (17 miles from Hanover, PA)
- 11 days ago
- York, PA (17 miles from Hanover, PA)
- 11 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Retail Customer Service Associate Full Time
- Westminster, MD (16 miles from Hanover, PA)
- 12 days ago
- Westminster, MD (16 miles from Hanover, PA)
- 12 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Part-Time Retail Sales Associate
- East York, PA (20 miles from Hanover, PA)
- 13 days ago
- East York, PA (20 miles from Hanover, PA)
- 13 days ago
Role Specific Information Job Description About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent...
Bilingual Customer Service Specialist (Spanish)
- Shrewsbury, PA (16 miles from Hanover, PA)
- 13 days ago
- Shrewsbury, PA (16 miles from Hanover, PA)
- 13 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Bilingual Customer Service Specialist (Spanish)
- Shrewsbury, PA (16 miles from Hanover, PA)
- 14 days ago
- Shrewsbury, PA (16 miles from Hanover, PA)
- 14 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Demographic Data for Hanover, PA
Moving to Hanover, PA? Find some basic demographic data about Hanover, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Hanover, PA
Highest Education Level
Customer Service Representatives in Hanover, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »