Customer Service Representative Jobs in Hanover, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish) Keyholder
- York, PA (17 miles from Hanover, PA)
- 7 days ago
- York, PA (17 miles from Hanover, PA)
- 7 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Retail Customer Service Team Member
- Gettysburg, PA (13 miles from Hanover, PA)
- 21 hours ago
- Gettysburg, PA (13 miles from Hanover, PA)
- 21 hours ago
Store - GETTYSBURG, PA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Pharmacy Customer Service Associate
- Westminster, MD (16 miles from Hanover, PA)
- 2 days ago
- Westminster, MD (16 miles from Hanover, PA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Shrewsbury, PA (16 miles from Hanover, PA)
- 2 days ago
- Shrewsbury, PA (16 miles from Hanover, PA)
- 2 days ago
un Customer Service Representative (Shrewsbury) DeVono's Dry Cleaners, Inc 573 S....
Customer Service Associate - Part Time
- Westminster, MD (16 miles from Hanover, PA)
- 3 days ago
- Westminster, MD (16 miles from Hanover, PA)
- 3 days ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
York Customer Service Rep. - Full-Time
- York, PA (17 miles from Hanover, PA)
- 3 days ago
- York, PA (17 miles from Hanover, PA)
- 3 days ago
Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership....
Customer Service Representative
- Shrewsbury, PA (16 miles from Hanover, PA)
- 3 days ago
- Shrewsbury, PA (16 miles from Hanover, PA)
- 3 days ago
Do you like people? Do you like clothing? Fashion? Can you work independently? Then this little job may be for you. Working in a drycleaning store and taking care of customers and their clothes....
Our client is seeking a Customer Service Associate to join their team. As a Customer Service Associate, you will be part of the Route Transaction team supporting various internal departments. The...
- Reisterstown, MD (23 miles from Hanover, PA)
- 4 days ago
- Reisterstown, MD (23 miles from Hanover, PA)
- 4 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Customer Service Representative (Branch)
- York, PA (17 miles from Hanover, PA)
- 7 days ago
- York, PA (17 miles from Hanover, PA)
- 7 days ago
The Customer Service Rep will answer customer inquiries, enter and successfully process orders (50-100 daily) via the AS400. As well as Investigating customer problems and/or complaints to...
- Finksburg, MD (21 miles from Hanover, PA)
- 8 days ago
- Finksburg, MD (21 miles from Hanover, PA)
- 8 days ago
PT Customer Service Leader Posting Date: 02/17/2025 Location: Finksburg, MD Category/Area of Expertise: Retail Operations Job Requisition: 417836 Address: USA-MD-Finksburg-3000 Gamber Road Store...
FT Customer Service Leader Posting Date: 01/03/2025 Location: Hanover, PA Category/Area of Expertise: Retail Operations Job Requisition: 393100 Address: USA-PA-Hanover-3744 Centennial Road Store...
- York, PA (17 miles from Hanover, PA)
- 10 days ago
- York, PA (17 miles from Hanover, PA)
- 10 days ago
Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for...
Customer Service-Shipping-Receiving
- Gettysburg, PA (13 miles from Hanover, PA)
- 10 days ago
- Gettysburg, PA (13 miles from Hanover, PA)
- 10 days ago
SAGR Products Int'l. A distributor of high-tech, retrofit, and energy saving product mix, based in Gettysburg, Pennsylvania. The company has an extremely successful and solid 43 of years history...
Demographic Data for Hanover, PA
Moving to Hanover, PA? Find some basic demographic data about Hanover, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Hanover, PA
Highest Education Level
Customer Service Representatives in Hanover, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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