Customer Service Representative Jobs in Erie, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Choice Vets Pet Care
- Fairview, PA (9 miles from Erie, PA)
- 10 days ago
- Choice Vets Pet Care
- Fairview, PA (9 miles from Erie, PA)
- 10 days ago
We are Choice Vets Pet Care and we are in search of our next team member(s) for our growing hospital! Choice Vets Pet Care is a very busy and rapidly expanding veterinary hospital in Fairview, PA...
Description Provide quality and efficient customer service to clients Individuals must achieve monthly call quality performance Educate clients on products and services Responsible for utilizing...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
15.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | 2323 W 38th St, Erie, PA 16506, USA | Hourly | Full Time Join the DVS Team as an Inbound...
- Corry, PA (24 miles from Erie, PA)
- 6 days ago
- Corry, PA (24 miles from Erie, PA)
- 6 days ago
Company DescriptionWorldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide...
Position Description: IDRE *Customer Service Representative (CSR) * Reporting to the Independent Dispute Resolution Entity (IDRE) Stakeholder Engagement Subject Matter Expert, the Customer Service Representative...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Rep(09075) - 1101 Peninsula Drive Suite 214
- Erie, PA
- 8 days ago
- Erie, PA
- 8 days ago
Customer Service RepresentativeMaking Domino's high quality pizzasFood and portion controlHygiene and food safetyFood preparationTaking customer orders and up sellingGeneral cleaning dutiesTaking...
Position Requirements Job Requirements: At least 3 years of customer service representative experience Previous experience within the facility maintenance or construction industries is a plus A consistent...
Store 4704216: 3327 Pine Ave, Erie, Pennsylvania 16504 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Holiday Financial Services, Customer Service Representative
- Erie, PA
- 12 days ago
- Erie, PA
- 12 days ago
Reference #: 2907301DescriptionThe Customer Service Representative provides efficient and accurate services to customers including, but not limited to, processing loan applications, daily transactions...
Crew Member: Customer Service / Cashier
- Corry, PA (24 miles from Erie, PA)
- 12 days ago
- Corry, PA (24 miles from Erie, PA)
- 12 days ago
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
- Girard, PA (15 miles from Erie, PA)
- 12 days ago
- Girard, PA (15 miles from Erie, PA)
- 12 days ago
The Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why...
What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...
Customer Service Representative
- Harborcreek, PA (8 miles from Erie, PA)
- 16 days ago
- Harborcreek, PA (8 miles from Erie, PA)
- 16 days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Demographic Data for Erie, PA
Moving to Erie, PA? Find some basic demographic data about Erie, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Erie, PA
Highest Education Level
Customer Service Representatives in Erie, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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