Customer Service Representative Jobs in Sterling Heights, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI (20 miles from Sterling Heights, MI)
- 5 days ago
- Saturn Printing
- Livonia, MI (20 miles from Sterling Heights, MI)
- 5 days ago
Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....
- Farmington Hills, MI (17 miles from Sterling Heights, MI)
- moments ago
- Farmington Hills, MI (17 miles from Sterling Heights, MI)
- moments ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Summer Temp - Branch Customer Service
- Allen Park, MI (22 miles from Sterling Heights, MI)
- 14 hours ago
- Allen Park, MI (22 miles from Sterling Heights, MI)
- 14 hours ago
Its a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Primary...
Customer Service - Whole Foods
- West Bloomfield, MI (15 miles from Sterling Heights, MI)
- 15 hours ago
- West Bloomfield, MI (15 miles from Sterling Heights, MI)
- 15 hours ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Pharmacy Customer Service Associate
- Clinton Twp, MI (7 miles from Sterling Heights, MI)
- 1 day ago
- Clinton Twp, MI (7 miles from Sterling Heights, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Full Time Client Service Associate
- Beverly Hills, MI (10 miles from Sterling Heights, MI)
- 1 day ago
- Beverly Hills, MI (10 miles from Sterling Heights, MI)
- 1 day ago
Be Proud, Be You, Be Independent! Are you looking to progress your career as a banking professional? At Independent Bank we promote a culture that encourages professional growth and embraces the...
Customer Service Rep (01036) - 13250 Gratiot Ave.
- Detroit, MI (15 miles from Sterling Heights, MI)
- 1 day ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 1 day ago
DOMINO'S PIZZA CSRDuties and Requirements The main Requirement for Domino's Pizza Customer Service Representative Applicants is to have a positive personality, a clear and highly energetic voice oriented...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Detroit, MI (15 miles from Sterling Heights, MI)
- 1 day ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 1 day ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Bloomingdales Digital Customer Care Specialist - Hybrid Flex, Late shift with weekends
- Troy, MI (5 miles from Sterling Heights, MI)
- 2 days ago
- Troy, MI (5 miles from Sterling Heights, MI)
- 2 days ago
Id : 74160, Title : Bloomingdale's Digital Customer Care Specialist - Hybrid Flex, Late shift with weekends, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...577,...
Customer Service - Self Storage Manager
- Waterford, MI (18 miles from Sterling Heights, MI)
- 3 days ago
- Waterford, MI (18 miles from Sterling Heights, MI)
- 3 days ago
Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including...
Customer Service Representative
- Redford, MI (16 miles from Sterling Heights, MI)
- 3 days ago
- Redford, MI (16 miles from Sterling Heights, MI)
- 3 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service - Amazon Hiring Now!
- Birmingham, MI (7 miles from Sterling Heights, MI)
- 3 days ago
- Birmingham, MI (7 miles from Sterling Heights, MI)
- 3 days ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Client Service Representative, National Accounts
- Novi, MI (24 miles from Sterling Heights, MI)
- 4 days ago
- Novi, MI (24 miles from Sterling Heights, MI)
- 4 days ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Customer Service Representative - FT
- Detroit, MI (15 miles from Sterling Heights, MI)
- 4 days ago
- Detroit, MI (15 miles from Sterling Heights, MI)
- 4 days ago
$16.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Medical Screener - Reception Technician (Customer Service)
- Sterling Heights, MI
- 4 days ago
- Sterling Heights, MI
- 4 days ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
Demographic Data for Sterling Heights, MI
Moving to Sterling Heights, MI? Find some basic demographic data about Sterling Heights, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Sterling Heights, MI
Highest Education Level
Customer Service Representatives in Sterling Heights, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Telephone Skills
- Listening
- Friendliness
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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