Customer Service Representative Jobs in Mason, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Departmental Technician (Customer Service Technician)
- Lansing, MI (11 miles from Mason, MI)
- 1 hour ago
- Lansing, MI (11 miles from Mason, MI)
- 1 hour ago
This position functions as a departmental technician for the Customer Service Section in the Cannabis Regulatory Agency. The departmental technician administers the laws of the Michigan Medical...
Customer Service Representative
- Pleasant Lake, MI (14 miles from Mason, MI)
- 17 hours ago
- Pleasant Lake, MI (14 miles from Mason, MI)
- 17 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Our Administrative Sales team is looking for aBilingual Customer Service Representative!...
- Lansing, MI (11 miles from Mason, MI)
- 1 day ago
- Lansing, MI (11 miles from Mason, MI)
- 1 day ago
Wilson Language Training Customer Success Specialist in Lansing , Michigan Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are committed...
- Lansing, MI (11 miles from Mason, MI)
- 3 days ago
- Lansing, MI (11 miles from Mason, MI)
- 3 days ago
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better. As part of...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Lansing, MI (11 miles from Mason, MI)
- 3 days ago
- Lansing, MI (11 miles from Mason, MI)
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Treasury Customer Service Representative 6-E8
- Lansing, MI (11 miles from Mason, MI)
- 5 days ago
- Lansing, MI (11 miles from Mason, MI)
- 5 days ago
6 or one year equivalent to a Treasury Customer Service Representative 7....
Our Administrative Sales team is looking for a Bilingual Customer Service Representative!...
Retail Customer Service Associate
- Lansing, MI (11 miles from Mason, MI)
- 5 days ago
- Lansing, MI (11 miles from Mason, MI)
- 5 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Representative
- Jackson, MI (22 miles from Mason, MI)
- 6 days ago
- Jackson, MI (22 miles from Mason, MI)
- 6 days ago
Danfoss Power Solutions in our Jackson, MI Cylinders facility is seeking a Customer Service Representative to join our Customer Care Team....
Event Customer Service Team Member PartTime East
- East Lansing, MI (12 miles from Mason, MI)
- 6 days ago
- East Lansing, MI (12 miles from Mason, MI)
- 6 days ago
JOB DETAILS Job Details Event Customer Service Team Member PartTime East Job Code Number 285087573 Job Description Position Overview We are immediately hiring part-time retail sales team members....
- Lansing, MI (11 miles from Mason, MI)
- 6 days ago
- Lansing, MI (11 miles from Mason, MI)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Specialist- Seasonal
- Lansing, MI (11 miles from Mason, MI)
- 7 days ago
- Lansing, MI (11 miles from Mason, MI)
- 7 days ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Customer Service Representative
- Lansing, MI (11 miles from Mason, MI)
- 8 days ago
- Lansing, MI (11 miles from Mason, MI)
- 8 days ago
RESPONSIBILITIES Role and Responsibilities Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Ability to...
Winner's Circle - Customer Service
- Lansing, MI (11 miles from Mason, MI)
- 8 days ago
- Lansing, MI (11 miles from Mason, MI)
- 8 days ago
Job Description: Dave & Busters is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or...
Demographic Data for Mason, MI
Moving to Mason, MI? Find some basic demographic data about Mason, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Mason, MI
Highest Education Level
Customer Service Representatives in Mason, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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