Customer Service Representative Jobs in Kentwood, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Wyoming, MI (7 miles from Kentwood, MI)
- 6 hours ago
- Wyoming, MI (7 miles from Kentwood, MI)
- 6 hours ago
Customer Service Representive (part of Allegis Group) 3.8 3.8 out of 5 stars Wyoming, MI 49418 Role Summary: We are seeking enthusiastic Call Center Representatives to join our team. You will be...
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 10 hours ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 10 hours ago
Job Summary: As a Customer Service Representative at Trucordia, you will play a vital role in providing exceptional customer service to our commercial lines clients....
Customer Care Specialist I Job Summary: An engine manufacturer in Kentwood, MI is seeking a Customer Care Specialist I to join their busy and growing team. This position provides dealer support...
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 1 day ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 1 day ago
We are seeking dedicated and professional Customer Service Call Center Representatives to support a confidential government project. The ideal candidates will have excellent communication skills,...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 1 day ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 1 day ago
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
- Lowell, MI (14 miles from Kentwood, MI)
- 1 day ago
- Lowell, MI (14 miles from Kentwood, MI)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Grandville, MI (7 miles from Kentwood, MI)
- 2 days ago
- Grandville, MI (7 miles from Kentwood, MI)
- 2 days ago
Customer Service Representative Summary A well-established company located in the Grand Rapids area is looking to add a skilled and dedicated Customer Service Representative to their team....
Provides support as a member of the Front-End team to include providing all guest service functions according to procedure and holding a lasting impression on WFM customers' shopping experience....
Customer Service Representative
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
Job Summary: At Transcendia, our Customer Service Representatives are not call center agents-they are customer advocates....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
We are seeking a part-time (20 hours +) customer service representative. Commitment to our patients as well as our team is required....
Customer Service & Event Scheduler
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 2 days ago
Customer Service/Event Scheduler STATUS: Part-time, Non-exempt } DEPARTMENT: Admissions and Strategic Partnerships LOCATION: W.A. Lettinga Campus, Grand Rapids, MI REPORTS TO : Customer Service...
Customer Service Representative
- Coopersville, MI (21 miles from Kentwood, MI)
- 3 days ago
- Coopersville, MI (21 miles from Kentwood, MI)
- 3 days ago
Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 3 days ago
- Grand Rapids, MI (6 miles from Kentwood, MI)
- 3 days ago
The Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and/or escalation. The Level 1 Representative is a client...
Demographic Data for Kentwood, MI
Moving to Kentwood, MI? Find some basic demographic data about Kentwood, MI below.
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Salary for Customer Service Representative Jobs in Kentwood, MI
Highest Education Level
Customer Service Representatives in Kentwood, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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