Customer Service Representative Jobs in Kalamazoo, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish and English)
- Kalamazoo, MI
- 14 days ago
- Kalamazoo, MI
- 14 days ago
The individual selected for this role will be expected to work at Store #1778, located at: 5212 E ML Avenue Kalamazoo, MI 49048. Customer Service Specialists work closely with wholesale and retail...
Technical Customer Support SpecialistLocation:** Kalamazoo, Michigan**About Our Client:**Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Customer Service Representative
- Allegan, MI (23 miles from Kalamazoo, MI)
- 1 day ago
- Allegan, MI (23 miles from Kalamazoo, MI)
- 1 day ago
Help at Home is hiring a Care Supervisor! Starting annual pay rangesfrom $35k-$40K along withpotential quarterly/annual bonuses! Offering weekly pay! Help at Home, LLCis the nations leading...
Customer Service Representative - Patient Registration
- Kalamazoo, MI
- 1 day ago
- Kalamazoo, MI
- 1 day ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Technical Customer Support Specialist
- Portage, MI (5 miles from Kalamazoo, MI)
- 2 days ago
- Portage, MI (5 miles from Kalamazoo, MI)
- 2 days ago
Technical Customer Support Specialist Location : Portage, MI (Hybrid) Hours/Schedule : Monday Friday; 9:30a - 6p, or 10:30a - 7p Type: Contract Responsibilities Answers phone calls/emails and...
Whether you're brand new to veterinary medicine or an experienced receptionist, there's a place for you at the Emergency Veterinary Care Center (EVCC). We are excited to offer you the opportunity...
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 4 days ago
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Account Representative
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 6 days ago
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 6 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
The individual selected for this role will be expected to work at stores within a 10 mile radius of Store #1125, located at: 5601 W Main St, Kalamazoo MI 49009. This position is essential to the...
Pre-Licensed Customer Service Representative - Remote
- Kalamazoo, MI
- 8 days ago
- Kalamazoo, MI
- 8 days ago
Center experience, preferred** + **Logical problem-solving skills** + **Availability to work various shifts** + **Ability to use Windows operating systems** + **Organization and work prioritization...
Remote WorkWe are on the lookout for a friendly, energetic, and organized Customer Service Representative to be the first smiling face our clients and their pets meet!...
Customer Service Administrative Professional
- Athens, MI (20 miles from Kalamazoo, MI)
- 13 days ago
- Athens, MI (20 miles from Kalamazoo, MI)
- 13 days ago
Customer Service Administrative Professional - Athens, MI Schedule: M-Th 7:00am-5:00pm; Fridays OFF* SAFEbuilt has the technical expertise to provide Community Development services, but the reason...
Customer Service Representative
- Portage, MI (5 miles from Kalamazoo, MI)
- 16 days ago
- Portage, MI (5 miles from Kalamazoo, MI)
- 16 days ago
Whats a typical day as a Customer Service Representative?...
Demographic Data for Kalamazoo, MI
Moving to Kalamazoo, MI? Find some basic demographic data about Kalamazoo, MI below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Kalamazoo, MI
Highest Education Level
Customer Service Representatives in Kalamazoo, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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