Customer Service Representative Jobs in Jackson, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Associate Part Time
- Mason, MI (22 miles from Jackson, MI)
- 7 hours ago
- Mason, MI (22 miles from Jackson, MI)
- 7 hours ago
Overview CUSTOMER SERVICE ASSOCIATE (CASHIER) PART TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...
Customer Service Representative
- Pleasant Lake, MI (9 miles from Jackson, MI)
- 1 day ago
- Pleasant Lake, MI (9 miles from Jackson, MI)
- 1 day ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative II
- Mason, MI (22 miles from Jackson, MI)
- 2 days ago
- Mason, MI (22 miles from Jackson, MI)
- 2 days ago
Our Administrative Sales team is looking for aBilingual Customer Service Representative!...
- Clinton, MI (24 miles from Jackson, MI)
- 5 days ago
- Clinton, MI (24 miles from Jackson, MI)
- 5 days ago
Additional Considerations (if any): At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and...
Bilingual Customer Service Representative I
- Mason, MI (22 miles from Jackson, MI)
- 6 days ago
- Mason, MI (22 miles from Jackson, MI)
- 6 days ago
Our Administrative Sales team is looking for a Bilingual Customer Service Representative!...
Danfoss Power Solutions in our Jackson, MI Cylinders facility is seeking a Customer Service Representative to join our Customer Care Team....
Retail Customer Service Cashier
- Springport, MI (18 miles from Jackson, MI)
- 10 days ago
- Springport, MI (18 miles from Jackson, MI)
- 10 days ago
Req ID: 453288 Address: 18720 Partello Rd. Marshall, MI, 49068 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Customer Service Associate Full Time
- Mason, MI (22 miles from Jackson, MI)
- 10 days ago
- Mason, MI (22 miles from Jackson, MI)
- 10 days ago
Overview CUSTOMER SERVICE ASSOCIATE (CASHIER) FULL-TIME HOURS + DENTAL AND VISION BENEFIT OPTIONS Responsibilities Who is Blarney Castle Oil Co.? Were the heart of retail C-Store operations in...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Essential Functions: The Customer Service Representatives (CSR) works in the delivery of customer assistance in a Contact Center office environment....
Customer Service Representative
- Clinton, MI (24 miles from Jackson, MI)
- 21 days ago
- Clinton, MI (24 miles from Jackson, MI)
- 21 days ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Customer Service Call Agent 8am 5pm Call Center & Customer Service $ 15 - $ 15.50 / Hour location_on Jackson, Michigan work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY...
Remote WorkA DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Customer Service Call Agent Call Center & Customer Service $ 15.50 - $ 15.50 / Hour location_on Jackson, Michigan work_outline Contract/Temporary FOR JOB favorite_border JOB ON CANDIDATE PORTAL...
Remote WorkDemographic Data for Jackson, MI
Moving to Jackson, MI? Find some basic demographic data about Jackson, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Jackson, MI
Highest Education Level
Customer Service Representatives in Jackson, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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