Customer Service Representative Jobs in Ferndale, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Taylor, MI (17 miles from Ferndale, MI)
- 1 hour ago
- Taylor, MI (17 miles from Ferndale, MI)
- 1 hour ago
As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....
- Detroit, MI (8 miles from Ferndale, MI)
- 45+ days ago
- Detroit, MI (8 miles from Ferndale, MI)
- 45+ days ago
The starting wage is $16.00 per hour. Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability...
Customer Service - Self Storage Manager
- Commerce Township, MI (20 miles from Ferndale, MI)
- 2 hours ago
- Commerce Township, MI (20 miles from Ferndale, MI)
- 2 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
- Lincoln Park, MI (14 miles from Ferndale, MI)
- 9 hours ago
- Lincoln Park, MI (14 miles from Ferndale, MI)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Rochester, MI (18 miles from Ferndale, MI)
- 9 hours ago
- Rochester, MI (18 miles from Ferndale, MI)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative - Manufacturing
- Fraser, MI (11 miles from Ferndale, MI)
- 12 hours ago
- Fraser, MI (11 miles from Ferndale, MI)
- 12 hours ago
Customer Service Representative - Manufacturing Location - Fraser, MI Payrate - $17.00 to $19.00/hr Job Overview: We are seeking a highly motivated and detail-oriented Customer Service Representative...
Customer Service Representative
- Highland Park, MI (3 miles from Ferndale, MI)
- 12 hours ago
- Highland Park, MI (3 miles from Ferndale, MI)
- 12 hours ago
Qualfon Qualfon is hiring Customer Service Representatives to field inbound communication from our clients members regarding their banking needs....
Customer Service Representative
- Taylor, MI (17 miles from Ferndale, MI)
- 17 hours ago
- Taylor, MI (17 miles from Ferndale, MI)
- 17 hours ago
Customer Service Representative Kaltec Services llc....
Blood Collection Staff Customer Service
- Novi, MI (19 miles from Ferndale, MI)
- 17 hours ago
- Novi, MI (19 miles from Ferndale, MI)
- 17 hours ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Customer Service Representative
- Inkster, MI (14 miles from Ferndale, MI)
- 18 hours ago
- Inkster, MI (14 miles from Ferndale, MI)
- 18 hours ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Senior Customer Service Sales Representative
- Roseville, MI (10 miles from Ferndale, MI)
- 1 day ago
- Roseville, MI (10 miles from Ferndale, MI)
- 1 day ago
Senior Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices....
Customer Service Representative
- Warren, MI (8 miles from Ferndale, MI)
- 1 day ago
- Warren, MI (8 miles from Ferndale, MI)
- 1 day ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Claims Customer Care Representative
- Farmington Hills, MI (13 miles from Ferndale, MI)
- 1 day ago
- Farmington Hills, MI (13 miles from Ferndale, MI)
- 1 day ago
Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisures promise to our partner agencies and policyholders begins...
Remote Customer Support Rep No Calls, Just Emails & Chats
- Detroit, MI (8 miles from Ferndale, MI)
- 1 day ago
- Detroit, MI (8 miles from Ferndale, MI)
- 1 day ago
Now Hiring: Remote Customer Support Representative No Calls Required Pay: $40/hr + Full Benefits & Paid Training We are looking for a **Remote Customer Support Representative** to assist clients...
Remote WorkAccounting Customer Service Specialist
- Clinton Township, MI (14 miles from Ferndale, MI)
- 1 day ago
- Clinton Township, MI (14 miles from Ferndale, MI)
- 1 day ago
Job Function Performs under general guidance a variety of tasks requiring minor decisions and involving a high degree of accuracy in observing, recording, and transmitting data while adhering to...
Demographic Data for Ferndale, MI
Moving to Ferndale, MI? Find some basic demographic data about Ferndale, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Ferndale, MI
Highest Education Level
Customer Service Representatives in Ferndale, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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