Customer Service Representative Jobs in Dearborn, MI

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 160 Jobs
Saturn Printing

Customer Service Representative / Estimator

Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....

Bloomingdales Digital Customer Care Specialist - Hybrid Flex, Late shift with weekends

  • Troy, MI (20 miles from Dearborn, MI)
  • 6 hours ago
  • Troy, MI (20 miles from Dearborn, MI)
  • 6 hours ago

Id : 74160, Title : Bloomingdale's Digital Customer Care Specialist - Hybrid Flex, Late shift with weekends, Category : Stores, RequisitionType : Hourly, JobGrade : null, RequisitionId : ...577,...

Customer Service Representative

  • Redford, MI (7 miles from Dearborn, MI)
  • 19 hours ago
  • Redford, MI (7 miles from Dearborn, MI)
  • 19 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service - Amazon Hiring Now!

  • Birmingham, MI (16 miles from Dearborn, MI)
  • 19 hours ago
  • Birmingham, MI (16 miles from Dearborn, MI)
  • 19 hours ago

Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Service Fundamentals JOB Training Program

  • Detroit, MI (6 miles from Dearborn, MI)
  • 21 hours ago
  • Detroit, MI (6 miles from Dearborn, MI)
  • 21 hours ago

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...

Customer Service Representative Automotive Loyalty Program

  • Troy, MI (20 miles from Dearborn, MI)
  • 1 day ago
  • Troy, MI (20 miles from Dearborn, MI)
  • 1 day ago

Customer Service Representative - Automotive Loyalty Program Client Management Troy, Michigan; Chicago, Illinois Epsilon Entry Hybrid 3/31/2025 102666 Job Description How You'll Make an Impact The Lead...

Customer Service

  • Canton, MI (15 miles from Dearborn, MI)
  • 1 day ago
  • Canton, MI (15 miles from Dearborn, MI)
  • 1 day ago

Additional Considerations (if any): At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and...

Client Service Representative, National Accounts

  • Novi, MI (20 miles from Dearborn, MI)
  • 1 day ago
  • Novi, MI (20 miles from Dearborn, MI)
  • 1 day ago

Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...

Customer Service Representative - FT

  • Detroit, MI (6 miles from Dearborn, MI)
  • 1 day ago
  • Detroit, MI (6 miles from Dearborn, MI)
  • 1 day ago

$16.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...

Medical Screener - Reception Technician (Customer Service)

  • Sterling Heights, MI (18 miles from Dearborn, MI)
  • 1 day ago
  • Sterling Heights, MI (18 miles from Dearborn, MI)
  • 1 day ago

The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...

Amazon Locker+ Customer Service Associate

  • Birmingham, MI (16 miles from Dearborn, MI)
  • 1 day ago
  • Birmingham, MI (16 miles from Dearborn, MI)
  • 1 day ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Amazon Locker - Customer Service

  • Birmingham, MI (16 miles from Dearborn, MI)
  • 1 day ago
  • Birmingham, MI (16 miles from Dearborn, MI)
  • 1 day ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Freight Forwarding Operations & Customer Service Agent

  • Detroit, MI (6 miles from Dearborn, MI)
  • 2 days ago
  • Detroit, MI (6 miles from Dearborn, MI)
  • 2 days ago

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link...

Customer Service Representative

  • Southgate, MI (6 miles from Dearborn, MI)
  • 2 days ago
  • Southgate, MI (6 miles from Dearborn, MI)
  • 2 days ago

Overview As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base....

Customer Care Representative- Regional Omnichannel

  • Southfield, MI (14 miles from Dearborn, MI)
  • 2 days ago
  • Southfield, MI (14 miles from Dearborn, MI)
  • 2 days ago

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a...

Demographic Data for Dearborn, MI

Moving to Dearborn, MI? Find some basic demographic data about Dearborn, MI below.

Local
National
109,976
3,395
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Dearborn, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Dearborn, MI offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Dearborn, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

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