Customer Service Representative Jobs in Hagerstown, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Experience Coordinator
- Frederick, MD (23 miles from Hagerstown, MD)
- 1 day ago
- Frederick, MD (23 miles from Hagerstown, MD)
- 1 day ago
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
- Chambersburg, PA (21 miles from Hagerstown, MD)
- 4 days ago
- Chambersburg, PA (21 miles from Hagerstown, MD)
- 4 days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Account Liaison / Customer Service
- Williamsport, MD (6 miles from Hagerstown, MD)
- 5 days ago
- Williamsport, MD (6 miles from Hagerstown, MD)
- 5 days ago
Account Liaison / Customer Service ABOUT US Packaging Services Industries, Inc., began production in 1976 and represents a family of privately owned businesses located in Maryland (MD) and...
152 - Falling Waters - Customer Service Representative
- Falling Waters, WV (9 miles from Hagerstown, MD)
- 7 days ago
- Falling Waters, WV (9 miles from Hagerstown, MD)
- 7 days ago
152 - Falling Waters - Customer Service Representative First United Bank, 8919 Williamsport Pike, Falling Waters, West Virginia, United States of America Req #837 Thursday, March 6, 2025 For more than...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Are you a lively, happy, self-motivated person? Are you looking for a job with energy and flexibility? Whether you are looking for your first job, a part-time job, or a second job for some extra...
Customer Service Rep(04684) - Wormans Mill
- Frederick, MD (23 miles from Hagerstown, MD)
- 8 days ago
- Frederick, MD (23 miles from Hagerstown, MD)
- 8 days ago
From customer service to management, general manager to franchisee, our stores offer a world of opportunity.You'll find our Customer Service Representative jobs offer you more....
Customer Service Rep(01339) - 502 Williamsport Pike
- Martinsburg, WV (17 miles from Hagerstown, MD)
- 9 days ago
- Martinsburg, WV (17 miles from Hagerstown, MD)
- 9 days ago
Are you a lively, happy, self-motivated person? Are you looking for a job with energy and flexibility? Whether you are looking for your first job, a part-time job, or a second job for some extra...
- Waynesboro, PA (13 miles from Hagerstown, MD)
- 11 days ago
- Waynesboro, PA (13 miles from Hagerstown, MD)
- 11 days ago
Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states...
Retail Customer Service Specialist
- Dulles, VA (21 miles from Hagerstown, MD)
- 15 days ago
- Dulles, VA (21 miles from Hagerstown, MD)
- 15 days ago
At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Customer Service Representative
- Dulles, VA (21 miles from Hagerstown, MD)
- 15 days ago
- Dulles, VA (21 miles from Hagerstown, MD)
- 15 days ago
Customer Service Representative Job Poster : Jobs Skills:Customer Service | Location: Dulles, Virginia, United States Of America Views:0 Duties will include but are not limited to, checking stock on...
Eyewear Customer Service/Sales Advisor
- Frederick, MD (23 miles from Hagerstown, MD)
- 15 days ago
- Frederick, MD (23 miles from Hagerstown, MD)
- 15 days ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Demographic Data for Hagerstown, MD
Moving to Hagerstown, MD? Find some basic demographic data about Hagerstown, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Hagerstown, MD
Highest Education Level
Customer Service Representatives in Hagerstown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »