Customer Service Representative Jobs in Glen Burnie, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 140 Jobs

Bilingual Customer Service Specialist (Spanish)

Clarksville, MD (20 miles from Glen Burnie, MD)
14 days ago

Clarksville, MD (20 miles from Glen Burnie, MD)
14 days ago

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and...

Customer Service Rep

Baltimore, MD (8 miles from Glen Burnie, MD)
1 hour ago

Baltimore, MD (8 miles from Glen Burnie, MD)
1 hour ago

Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Customer Service Representative reports to the Patient Transport...

Customer Service Associate - Temporary

Chester, MD (22 miles from Glen Burnie, MD)
13 hours ago

Chester, MD (22 miles from Glen Burnie, MD)
13 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Entry Level Medical Screener/Medical Customer Service

Towson, MD (16 miles from Glen Burnie, MD)
1 day ago

Towson, MD (16 miles from Glen Burnie, MD)
1 day ago

By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...

Customer Service Associate

Clarksville, MD (20 miles from Glen Burnie, MD)
1 day ago

Clarksville, MD (20 miles from Glen Burnie, MD)
1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Specialist - TS/SCI with Poly NEW

Annapolis, MD (12 miles from Glen Burnie, MD)
1 day ago

Annapolis, MD (12 miles from Glen Burnie, MD)
1 day ago

Customer Service Specialist - TS/SCI with Poly General Dynamics Information Technology Yesterday Top Secret Unspecified Polygraph Business - Support Annapolis, MD (ON-SITE/OFFICE) Customer Service...

Customer Service Representative

Baltimore, MD (8 miles from Glen Burnie, MD)
2 days ago

Baltimore, MD (8 miles from Glen Burnie, MD)
2 days ago

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....

Customer Service Rep

Annapolis, MD (12 miles from Glen Burnie, MD)
2 days ago

Annapolis, MD (12 miles from Glen Burnie, MD)
2 days ago

Job ID Number** R5163 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...

Customer Service Representative, Omnicare

Annapolis, MD (12 miles from Glen Burnie, MD)
2 days ago

Annapolis, MD (12 miles from Glen Burnie, MD)
2 days ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...

ACSC CS Agent 1 Level 1

Annapolis, MD (12 miles from Glen Burnie, MD)
2 days ago

Annapolis, MD (12 miles from Glen Burnie, MD)
2 days ago

**Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Prior call center experience is a plus + Must be able to pass a background check....

Customer Service Liason-GNA

Landover, MD (24 miles from Glen Burnie, MD)
2 days ago

Landover, MD (24 miles from Glen Burnie, MD)
2 days ago

Overview At FutureCare our Customer Service Liasion-GNA is a solid contributor to the daily operation of the nursing unit. They are skilled in handling clerical and administrative tasks, can...

Sub Shop Customer Service

Owings Mills, MD (21 miles from Glen Burnie, MD)
2 days ago

Owings Mills, MD (21 miles from Glen Burnie, MD)
2 days ago

Location: 10100 Reisterstown Rd Owings Mills, MD 21117 Availability Requirement for this role: Afternoon, Evening (including weekends).Shifts end as late as 9pm Age Requirement: Must be 16 years...

Customer Service - Donor Support Technician

Halethorpe, MD (6 miles from Glen Burnie, MD)
2 days ago

Halethorpe, MD (6 miles from Glen Burnie, MD)
2 days ago

The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...

Customer Service Representative-2nd shift

Linthicum, MD (5 miles from Glen Burnie, MD)
2 days ago

Linthicum, MD (5 miles from Glen Burnie, MD)
2 days ago

Call Center Customer Service Representative, 2nd Shift If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter...

Bilingual Customer Service Representative

Linthicum, MD (5 miles from Glen Burnie, MD)
2 days ago

Linthicum, MD (5 miles from Glen Burnie, MD)
2 days ago

Join us as a bilingual (English/Spanish) Customer Service Representative. As a member of our call center team, youll ensure Roto-Rooters customers feel confident and cared for....

View all 140 jobs

Demographic Data for Glen Burnie, MD

Moving to Glen Burnie, MD? Find some basic demographic data about Glen Burnie, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Glen Burnie, MD

Local

National

Total Population

95,621

Number of Businesses

1,881

City Size

Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Glen Burnie, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Glen Burnie, MD offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Glen Burnie, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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