Customer Service Representative Jobs in Frederick, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Fil-Tec, Inc.
- Smithsburg, MD (17 miles from Frederick, MD)
- 3 days ago
- Fil-Tec, Inc.
- Smithsburg, MD (17 miles from Frederick, MD)
- 3 days ago
., as a Customer Service Representative! We are looking for a dedicated individual with a passion for providing exceptional customer service....
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. The industrys brightest talent drives our...
- Hagerstown, MD (23 miles from Frederick, MD)
- 1 day ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 1 day ago
Under regular supervision, the Customer Service Representative provides customer support for a variety of inquiries, including billing issues and product/service concerns....
Customer Service Representative (Loan Consultant II)
- Frederick, MD
- 1 day ago
- Frederick, MD
- 1 day ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Eyewear Customer Service/Sales Advisor
- Gaithersburg, MD (23 miles from Frederick, MD)
- 2 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 2 days ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Customer Service Representative (Loan Consultant II)
- Frederick, MD
- 3 days ago
- Frederick, MD
- 3 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Pharmacy Customer Service Associate
- Westminster, MD (19 miles from Frederick, MD)
- 3 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Part Time
- Westminster, MD (19 miles from Frederick, MD)
- 3 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 3 days ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
- Sykesville, MD (20 miles from Frederick, MD)
- 4 days ago
- Sykesville, MD (20 miles from Frederick, MD)
- 4 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Overview Where Better Careers Begin! Massage Envy Urbana (Villages of Urbana) 3511 John Simmons St. Suite B103 Frederick, MD 2104 Do you have a passion for helping others? At the Massage Envy...
Administrative Assistant / Customer Service Representative
- Frederick, MD
- 6 days ago
- Frederick, MD
- 6 days ago
We are a locally owned automotive repair shop seeking an organized and detail-oriented Administrative Assistant / Customer Service Representative to join our team....
- Gaithersburg, MD (23 miles from Frederick, MD)
- 8 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 8 days ago
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM!...
141 - Myersville - Customer Service Representative
- Myersville, MD (12 miles from Frederick, MD)
- 8 days ago
- Myersville, MD (12 miles from Frederick, MD)
- 8 days ago
141 - Myersville - Customer Service Representative First United Bank, Myersville Office, 209 Main Street, Myersville, Maryland, United States of America Req #847 Friday, April 11, 2025 For more than...
143 - Hagerstown - Customer Service Representative
- Hagerstown, MD (23 miles from Frederick, MD)
- 8 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 8 days ago
143 - Hagerstown - Customer Service Representative First United Bank, Hagerstown Office, 130 South Edgewood Drive, Hagerstown, Maryland, United States of America Req #848 Friday, April 11, 2025 For...
Customer Service Rep(04682) - 13050 Middlebrook Rd
- Germantown, MD (22 miles from Frederick, MD)
- 9 days ago
- Germantown, MD (22 miles from Frederick, MD)
- 9 days ago
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if...
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Frederick, MD
Highest Education Level
Customer Service Representatives in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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