Customer Service Representative Jobs in Frederick, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Hagerstown, MD (23 miles from Frederick, MD)
- 3 hours ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Hagerstown, MD (23 miles from Frederick, MD)
- 1 day ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 1 day ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Hagerstown, MD (23 miles from Frederick, MD)
- 2 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 2 days ago
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Customer Service Rep - $20-$22/hour (Gaithersburg)
- Gaithersburg, MD (23 miles from Frederick, MD)
- 5 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 5 days ago
High Point Buildings is a Maryland-based retail seller of Amish built backyard sheds. We have five retail locations throughout Maryland and are seeking a sales person for our newest location in...
Customer Service Branch Associate / Delivery Driver - Automotive Finishes
- Gaithersburg, MD (23 miles from Frederick, MD)
- 5 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 5 days ago
The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and...
Customer Service Branch Associate / Delivery Driver - Automotive Finishes
- Gaithersburg, MD (23 miles from Frederick, MD)
- 7 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 7 days ago
The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and...
Lead Customer Service Representative
- Gaithersburg, MD (23 miles from Frederick, MD)
- 7 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 7 days ago
Job Details Level : Experienced Job Location : Gaithersburg - Gaithersburg, MD Position Type : Part Time Education Level : High School Salary Range : $17.00 - $17.50 Travel Percentage : Negligible...
- Gaithersburg, MD (23 miles from Frederick, MD)
- 7 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 7 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Rep(04609) - 141 N Prospect St
- Hagerstown, MD (23 miles from Frederick, MD)
- 8 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 8 days ago
Are you a lively, happy, self-motivated person? Are you looking for a job with energy and flexibility? Whether you are looking for your first job, a part-time job, or a second job for some extra...
From customer service to management, general manager to franchisee, our stores offer a world of opportunity.You'll find our Customer Service Representative jobs offer you more....
- Cooksville, MD (19 miles from Frederick, MD)
- 10 days ago
- Cooksville, MD (19 miles from Frederick, MD)
- 10 days ago
You are a member of a team that is the heart of the Glenwood Branch. A team that welcomes customers every day with a friendly smile and a wave. You create memorable experiences for customers who...
Customer Service Representative
- Gaithersburg, MD (23 miles from Frederick, MD)
- 12 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 12 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Retail Customer Service Associate Full Time
- Westminster, MD (19 miles from Frederick, MD)
- 13 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 13 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Seasonal Retail Sales Associate
- Gaithersburg, MD (23 miles from Frederick, MD)
- 14 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 14 days ago
What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Frederick, MD
Highest Education Level
Customer Service Representatives in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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