Customer Service Representative Jobs in Forest Hill, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Cockeysville, MD (15 miles from Forest Hill, MD)
- 9 hours ago
- Cockeysville, MD (15 miles from Forest Hill, MD)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Baltimore, MD (23 miles from Forest Hill, MD)
- 11 hours ago
- Baltimore, MD (23 miles from Forest Hill, MD)
- 11 hours ago
Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Customer Service Representative reports to the Patient Transport...
Entry Level Medical Screener/Medical Customer Service
- Towson, MD (17 miles from Forest Hill, MD)
- 1 day ago
- Towson, MD (17 miles from Forest Hill, MD)
- 1 day ago
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Customer Service Associate - Temporary
- Bel Air, MD (3 miles from Forest Hill, MD)
- 1 day ago
- Bel Air, MD (3 miles from Forest Hill, MD)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Baltimore, MD (23 miles from Forest Hill, MD)
- 2 days ago
- Baltimore, MD (23 miles from Forest Hill, MD)
- 2 days ago
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
- Owings Mills, MD (23 miles from Forest Hill, MD)
- 2 days ago
- Owings Mills, MD (23 miles from Forest Hill, MD)
- 2 days ago
Location: 10100 Reisterstown Rd Owings Mills, MD 21117 Availability Requirement for this role: Afternoon, Evening (including weekends).Shifts end as late as 9pm Age Requirement: Must be 16 years...
Customer Service Representative
- Shrewsbury, PA (19 miles from Forest Hill, MD)
- 3 days ago
- Shrewsbury, PA (19 miles from Forest Hill, MD)
- 3 days ago
un Customer Service Representative (Shrewsbury) DeVono's Dry Cleaners, Inc 573 S....
Customer Service Representative - Forest Hill, MD
- Forest Hill, MD
- 3 days ago
- Forest Hill, MD
- 3 days ago
Customer Service Representatives can expect: Year-round work as we service multiple trades with multiple busy seasons. Competitive pay options based on your skill and availability....
Caesars Rewards Representative
- Baltimore, MD (23 miles from Forest Hill, MD)
- 3 days ago
- Baltimore, MD (23 miles from Forest Hill, MD)
- 3 days ago
JOB SUMMARY: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures...
Customer Service Representative - Patient Registration
- Baltimore, MD (23 miles from Forest Hill, MD)
- 3 days ago
- Baltimore, MD (23 miles from Forest Hill, MD)
- 3 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service & Retail Front Desk Associate - Store #71 - 790 Merritt Blvd
- Dundalk, MD (23 miles from Forest Hill, MD)
- 3 days ago
- Dundalk, MD (23 miles from Forest Hill, MD)
- 3 days ago
Prior phone or call center experience is a plus!...
Customer Service Representative
- Shrewsbury, PA (19 miles from Forest Hill, MD)
- 4 days ago
- Shrewsbury, PA (19 miles from Forest Hill, MD)
- 4 days ago
Do you like people? Do you like clothing? Fashion? Can you work independently? Then this little job may be for you. Working in a drycleaning store and taking care of customers and their clothes....
Customer Service Associate - Nights/Weekends
- Towson, MD (17 miles from Forest Hill, MD)
- 4 days ago
- Towson, MD (17 miles from Forest Hill, MD)
- 4 days ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
- Dundalk, MD (23 miles from Forest Hill, MD)
- 4 days ago
- Dundalk, MD (23 miles from Forest Hill, MD)
- 4 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Customer Service Rep/Telemarketer
- Belcamp, MD (11 miles from Forest Hill, MD)
- 4 days ago
- Belcamp, MD (11 miles from Forest Hill, MD)
- 4 days ago
Job Details Job Title: Customer Service Rep/Telemarketer Salary: $16-$19/hr Location: Belcamp, MD Apply Now Job Description Signing Bonus available after 120 days!!!! Immediate opening for a full...
Demographic Data for Forest Hill, MD
Moving to Forest Hill, MD? Find some basic demographic data about Forest Hill, MD below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Forest Hill, MD
Highest Education Level
Customer Service Representatives in Forest Hill, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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