Customer Service Representative Jobs in Columbia, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 234 Jobs

Customer Service Associate

  • Hanover, MD (8 miles from Columbia, MD)
  • 1 day ago
  • Hanover, MD (8 miles from Columbia, MD)
  • 1 day ago

Wages: $18.50 per hour. Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle...

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Counter Sales Associate

  • Hanover, MD (8 miles from Columbia, MD)
  • 30+ days ago
  • Hanover, MD (8 miles from Columbia, MD)
  • 30+ days ago

How you will do it: Communicates daily with customers via phone, fax, e-mail Enters customer orders into Order entry system the same day the order is received Promotes and supports sales promotions....

Retail Loss Prevention Customer Service Associate

  • Hunt Valley, MD (22 miles from Columbia, MD)
  • 2 hours ago
  • Hunt Valley, MD (22 miles from Columbia, MD)
  • 2 hours ago

Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same...

Client Service Representative

  • Baltimore, MD (15 miles from Columbia, MD)
  • 3 hours ago
  • Baltimore, MD (15 miles from Columbia, MD)
  • 3 hours ago

Overview The Client Service Representative provides customer service to clients, staff and visitors through administrative support in various capacities. This role accurately and efficiently...

Customer Service Associate - Temporary

  • Rockville, MD (16 miles from Columbia, MD)
  • 3 hours ago
  • Rockville, MD (16 miles from Columbia, MD)
  • 3 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Pharmacy Customer Service Associate

  • Rockville, MD (16 miles from Columbia, MD)
  • 3 hours ago
  • Rockville, MD (16 miles from Columbia, MD)
  • 3 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

  • Annapolis, MD (23 miles from Columbia, MD)
  • 7 hours ago
  • Annapolis, MD (23 miles from Columbia, MD)
  • 7 hours ago

Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean....

Customer Service Account Manager

  • Calverton, MD (11 miles from Columbia, MD)
  • 11 hours ago
  • Calverton, MD (11 miles from Columbia, MD)
  • 11 hours ago

Customer Service Account Manager Beltsville, Maryland, USA, 20705 Job Description Job Req ID 41351 Work Type Hybrid Department SLS Eaton's IS AER FED division is currently seeking a Customer...

Customer Service Specialist

  • Laurel, MD (7 miles from Columbia, MD)
  • 12 hours ago
  • Laurel, MD (7 miles from Columbia, MD)
  • 12 hours ago

Customer Service Specialist Note: All communications with candidates will be kept strictly confidential. What to expect: As a Customer Service Specialist, you will manage customer interactions,...

Remote Customer Service Representative

  • Washington, DC (22 miles from Columbia, MD)
  • 12 hours ago
  • Washington, DC (22 miles from Columbia, MD)
  • 12 hours ago

Pearl Interactive Network Remote Customer Service Representative in Washington , District Of Columbia Pearl Interactive Network is sourcing Remote Customer Service Representatives....

Remote Work

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • Annapolis, MD (23 miles from Columbia, MD)
  • 12 hours ago
  • Annapolis, MD (23 miles from Columbia, MD)
  • 12 hours ago

Summary** Posted: Mar 8, 2025 Role Number:**114438158** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple...

Client Services Representative Bilingual

  • Washington, DC (22 miles from Columbia, MD)
  • 15 hours ago
  • Washington, DC (22 miles from Columbia, MD)
  • 15 hours ago

Job Summary Clinical Operations is the centralized patient-facing department responsible for assisting patients in the medical, dental, behavioral health, and other areas across the health center...

Customer Service/Tech Support

  • Washington, DC (22 miles from Columbia, MD)
  • 15 hours ago
  • Washington, DC (22 miles from Columbia, MD)
  • 15 hours ago

About the job: As a Customer Service Representative, you will provide customer support to residential and commercial customers....

Customer Service Associate

  • Rockville, MD (16 miles from Columbia, MD)
  • 15 hours ago
  • Rockville, MD (16 miles from Columbia, MD)
  • 15 hours ago

Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...

Demographic Data for Columbia, MD

Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.

Local
National
99,628
3,682
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Columbia, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Columbia, MD offer the following education background
Bachelor's Degree
30.8%
High School or GED
27.4%
Associate's Degree
16.1%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Columbia, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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