Customer Service Representative Jobs in Bethesda, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Hanover, MD (24 miles from Bethesda, MD)
- 1 day ago
- Hanover, MD (24 miles from Bethesda, MD)
- 1 day ago
Wages: $18.50 per hour. Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle...
- Cherrydale Vet Clinic
- Arlington, VA (5 miles from Bethesda, MD)
- 7 days ago
- Cherrydale Vet Clinic
- Arlington, VA (5 miles from Bethesda, MD)
- 7 days ago
Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...
- Hanover, MD (24 miles from Bethesda, MD)
- 30+ days ago
- Hanover, MD (24 miles from Bethesda, MD)
- 30+ days ago
How you will do it: Communicates daily with customers via phone, fax, e-mail Enters customer orders into Order entry system the same day the order is received Promotes and supports sales promotions....
- Springfield, VA (15 miles from Bethesda, MD)
- 2 hours ago
- Springfield, VA (15 miles from Bethesda, MD)
- 2 hours ago
We are currently looking for an experienced customer service rep/inside sales rep to join our team in Springfield, VA. Principal duties include but are not limited to: Answering customer calls,...
Customer Service Associate - Temporary
- Falls Church, VA (8 miles from Bethesda, MD)
- 3 hours ago
- Falls Church, VA (8 miles from Bethesda, MD)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Rockville, MD (7 miles from Bethesda, MD)
- 3 hours ago
- Rockville, MD (7 miles from Bethesda, MD)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Account Manager
- Calverton, MD (12 miles from Bethesda, MD)
- 11 hours ago
- Calverton, MD (12 miles from Bethesda, MD)
- 11 hours ago
Customer Service Account Manager Beltsville, Maryland, USA, 20705 Job Description Job Req ID 41351 Work Type Hybrid Department SLS Eaton's IS AER FED division is currently seeking a Customer...
Manager, Registration and WEFTEC Housing Customer Service
- Alexandria, VA (11 miles from Bethesda, MD)
- 11 hours ago
- Alexandria, VA (11 miles from Bethesda, MD)
- 11 hours ago
Water Environment Federation - WEF $65,000 - $80,000 USD How This Position Contributes to the Team The Manager of Events Registration and Housing oversees registration for the Water Environment...
- Laurel, MD (14 miles from Bethesda, MD)
- 12 hours ago
- Laurel, MD (14 miles from Bethesda, MD)
- 12 hours ago
Customer Service Specialist Note: All communications with candidates will be kept strictly confidential. What to expect: As a Customer Service Specialist, you will manage customer interactions,...
Remote Customer Service Representative
- Washington, DC (6 miles from Bethesda, MD)
- 12 hours ago
- Washington, DC (6 miles from Bethesda, MD)
- 12 hours ago
Pearl Interactive Network Remote Customer Service Representative in Washington , District Of Columbia Pearl Interactive Network is sourcing Remote Customer Service Representatives....
Remote Work- Reston, VA (13 miles from Bethesda, MD)
- 13 hours ago
- Reston, VA (13 miles from Bethesda, MD)
- 13 hours ago
Customer Care Specialist#24-33265 $32.06-$33.13 per hour Reston, VA Fully Remote Job Description Title: Customer Care Specialist Location: Reston, VA - 100% Remote Duration: 3 Months contract with...
Remote WorkBilingual Customer Service Specialist (Spanish)
- Alexandria, VA (11 miles from Bethesda, MD)
- 14 hours ago
- Alexandria, VA (11 miles from Bethesda, MD)
- 14 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Client Services Representative
- Sterling, VA (17 miles from Bethesda, MD)
- 14 hours ago
- Sterling, VA (17 miles from Bethesda, MD)
- 14 hours ago
REMOTE OR HYBRID IS NOT AN OPTION FOR THIS ROLE. MUST BE AVAILABLE TO WORK EVENINGS and WEEKENDS. WEEKDAY SCHEDULES AS EARLY AS 07:00 - AS LATE AS 20:00 WEEKEND SCHEDULES AS EARLY AS 08:00 - AS...
Client Services Representative Bilingual
- Washington, DC (6 miles from Bethesda, MD)
- 15 hours ago
- Washington, DC (6 miles from Bethesda, MD)
- 15 hours ago
Job Summary Clinical Operations is the centralized patient-facing department responsible for assisting patients in the medical, dental, behavioral health, and other areas across the health center...
- Washington, DC (6 miles from Bethesda, MD)
- 15 hours ago
- Washington, DC (6 miles from Bethesda, MD)
- 15 hours ago
About the job: As a Customer Service Representative, you will provide customer support to residential and commercial customers....
Demographic Data for Bethesda, MD
Moving to Bethesda, MD? Find some basic demographic data about Bethesda, MD below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Bethesda, MD
Highest Education Level
Customer Service Representatives in Bethesda, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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