Customer Service Representative Jobs in Berlin, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Millsboro, DE (17 miles from Berlin, MD)
- 13 days ago
- Millsboro, DE (17 miles from Berlin, MD)
- 13 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Salisbury, MD (22 miles from Berlin, MD)
- 3 days ago
- Salisbury, MD (22 miles from Berlin, MD)
- 3 days ago
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Customer Service Agent, Cross Functional (Part-Time)
- Salisbury, MD (22 miles from Berlin, MD)
- 4 days ago
- Salisbury, MD (22 miles from Berlin, MD)
- 4 days ago
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
- Delmar, DE (20 miles from Berlin, MD)
- 5 days ago
- Delmar, DE (20 miles from Berlin, MD)
- 5 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
- Selbyville, DE (15 miles from Berlin, MD)
- 10 days ago
- Selbyville, DE (15 miles from Berlin, MD)
- 10 days ago
PT Customer Service Leader Posting Date: 01/13/2025 Location: Selbyville, DE Category/Area of Expertise: Retail Operations Job Requisition: 327234 Address: USA-DE-Selbyville-32 N Dupont Hwy Store...
- Delmar, DE (20 miles from Berlin, MD)
- 10 days ago
- Delmar, DE (20 miles from Berlin, MD)
- 10 days ago
FT Customer Service Leader Posting Date: 04/08/2025 Location: Delmar, DE Category/Area of Expertise: Retail Operations Job Requisition: 422814 Address: USA-DE-Delmar-38650 Sussex Hwy Unit 1 Store...
Customer Service Team Member - Salisbury 1 N Salisbury Blvd, MD (MD0601)
- Salisbury, MD (22 miles from Berlin, MD)
- 12 days ago
- Salisbury, MD (22 miles from Berlin, MD)
- 12 days ago
Job Details Job Location : Salisbury, MD Position Type : Full-Time/Part-Time Salary Range : $15.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...
Customer Service Sales Representative
- Salisbury, MD (22 miles from Berlin, MD)
- 15 days ago
- Salisbury, MD (22 miles from Berlin, MD)
- 15 days ago
6034 - Salisbury - 1801 North Salisbury Blvd, Salisbury, Maryland, 21801 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Customer Service Representative (Loan Consultant II)
- Salisbury, MD (22 miles from Berlin, MD)
- 20 days ago
- Salisbury, MD (22 miles from Berlin, MD)
- 20 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Customer Service Representative
- Salisbury, MD (22 miles from Berlin, MD)
- 21 days ago
- Salisbury, MD (22 miles from Berlin, MD)
- 21 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Pharmacy Customer Service Associate
- Laurel, DE (23 miles from Berlin, MD)
- 27 days ago
- Laurel, DE (23 miles from Berlin, MD)
- 27 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(04450) - 104 64th St.
- Ocean City, MD (8 miles from Berlin, MD)
- 60+ days ago
- Ocean City, MD (8 miles from Berlin, MD)
- 60+ days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
- Ocean City, MD (8 miles from Berlin, MD)
- 60+ days ago
- Ocean City, MD (8 miles from Berlin, MD)
- 60+ days ago
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful...
Customer Service Rep(04680) - 1730 N. SALISBURY BLVD.
- Salisbury, MD (22 miles from Berlin, MD)
- 90+ days ago
- Salisbury, MD (22 miles from Berlin, MD)
- 90+ days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(04424) - 3 Back Bay Park Center
- Millsboro, DE (17 miles from Berlin, MD)
- 90+ days ago
- Millsboro, DE (17 miles from Berlin, MD)
- 90+ days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Demographic Data for Berlin, MD
Moving to Berlin, MD? Find some basic demographic data about Berlin, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Berlin, MD
Highest Education Level
Customer Service Representatives in Berlin, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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