Customer Service Representative Jobs in Baltimore, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Hanover, MD (10 miles from Baltimore, MD)
- 1 day ago
- Hanover, MD (10 miles from Baltimore, MD)
- 1 day ago
Wages: $18.50 per hour. Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle...
- Hanover, MD (10 miles from Baltimore, MD)
- 30+ days ago
- Hanover, MD (10 miles from Baltimore, MD)
- 30+ days ago
How you will do it: Communicates daily with customers via phone, fax, e-mail Enters customer orders into Order entry system the same day the order is received Promotes and supports sales promotions....
Retail Loss Prevention Customer Service Associate
- Hunt Valley, MD (13 miles from Baltimore, MD)
- 2 hours ago
- Hunt Valley, MD (13 miles from Baltimore, MD)
- 2 hours ago
Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same...
Overview The Client Service Representative provides customer service to clients, staff and visitors through administrative support in various capacities. This role accurately and efficiently...
Customer Service Representative
- Annapolis, MD (21 miles from Baltimore, MD)
- 7 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 7 hours ago
Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean....
Customer Service Account Manager
- Calverton, MD (22 miles from Baltimore, MD)
- 11 hours ago
- Calverton, MD (22 miles from Baltimore, MD)
- 11 hours ago
Customer Service Account Manager Beltsville, Maryland, USA, 20705 Job Description Job Req ID 41351 Work Type Hybrid Department SLS Eaton's IS AER FED division is currently seeking a Customer...
- Laurel, MD (19 miles from Baltimore, MD)
- 12 hours ago
- Laurel, MD (19 miles from Baltimore, MD)
- 12 hours ago
Customer Service Specialist Note: All communications with candidates will be kept strictly confidential. What to expect: As a Customer Service Specialist, you will manage customer interactions,...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Annapolis, MD (21 miles from Baltimore, MD)
- 12 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 12 hours ago
Summary** Posted: Mar 8, 2025 Role Number:**114438158** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple...
Remote Customer Service Representative
- Annapolis, MD (21 miles from Baltimore, MD)
- 12 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 12 hours ago
Pearl Interactive Network Remote Customer Service Representative in Annapolis , Maryland Pearl Interactive Network is sourcing Remote Customer Service Representatives....
Remote WorkCustomer Service Representative - Remote in Columbia, MD
- Columbia, MD (15 miles from Baltimore, MD)
- 16 hours ago
- Columbia, MD (15 miles from Baltimore, MD)
- 16 hours ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Remote WorkCustomer Service Self Storage Manager
- White Marsh, MD (13 miles from Baltimore, MD)
- 21 hours ago
- White Marsh, MD (13 miles from Baltimore, MD)
- 21 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Part Time Customer Service Sales Associate
- Hanover, MD (10 miles from Baltimore, MD)
- 1 day ago
- Hanover, MD (10 miles from Baltimore, MD)
- 1 day ago
The Part Time Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming...
Retail Customer Service Specialist
- Bel Air, MD (22 miles from Baltimore, MD)
- 1 day ago
- Bel Air, MD (22 miles from Baltimore, MD)
- 1 day ago
At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Elkridge, MD (9 miles from Baltimore, MD)
- 1 day ago
- Elkridge, MD (9 miles from Baltimore, MD)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Baltimore, MD
Highest Education Level
Customer Service Representatives in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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