Customer Service Representative Jobs in Baltimore, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Clarksville, MD (18 miles from Baltimore, MD)
- 14 days ago
- Clarksville, MD (18 miles from Baltimore, MD)
- 14 days ago
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and...
Retail Loss Prevention Customer Service Associate II
- Annapolis, MD (21 miles from Baltimore, MD)
- 7 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 7 hours ago
HomeGoods Chez TJX Companies, chaque jour apporte de nouvelles occasions de croissance, de decouverte et d'accomplissement. Vous ferez partie d'une equipe dynamique qui prone la diversite,...
Loss Prevention Customer Service Associate
- Randallstown, MD (11 miles from Baltimore, MD)
- 8 hours ago
- Randallstown, MD (11 miles from Baltimore, MD)
- 8 hours ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Representative
- Annapolis, MD (21 miles from Baltimore, MD)
- 8 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 8 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
- Cockeysville, MD (13 miles from Baltimore, MD)
- 9 hours ago
- Cockeysville, MD (13 miles from Baltimore, MD)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Customer Service Representative reports to the Patient Transport...
Entry Level Medical Screener/Medical Customer Service
- Towson, MD (7 miles from Baltimore, MD)
- 1 day ago
- Towson, MD (7 miles from Baltimore, MD)
- 1 day ago
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Customer Service Associate - Temporary
- Bel Air, MD (22 miles from Baltimore, MD)
- 1 day ago
- Bel Air, MD (22 miles from Baltimore, MD)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Specialist - TS/SCI with Poly NEW
- Annapolis, MD (21 miles from Baltimore, MD)
- 2 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 2 days ago
Customer Service Specialist - TS/SCI with Poly General Dynamics Information Technology Yesterday Top Secret Unspecified Polygraph Business - Support Annapolis, MD (ON-SITE/OFFICE) Customer Service...
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
- Annapolis, MD (21 miles from Baltimore, MD)
- 2 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 2 days ago
Job ID Number** R5163 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...
Customer Service Representative, Omnicare
- Annapolis, MD (21 miles from Baltimore, MD)
- 2 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 2 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
- Annapolis, MD (21 miles from Baltimore, MD)
- 2 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 2 days ago
**Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Prior call center experience is a plus + Must be able to pass a background check....
- Owings Mills, MD (13 miles from Baltimore, MD)
- 2 days ago
- Owings Mills, MD (13 miles from Baltimore, MD)
- 2 days ago
Location: 10100 Reisterstown Rd Owings Mills, MD 21117 Availability Requirement for this role: Afternoon, Evening (including weekends).Shifts end as late as 9pm Age Requirement: Must be 16 years...
Customer Service - Donor Support Technician
- Halethorpe, MD (4 miles from Baltimore, MD)
- 2 days ago
- Halethorpe, MD (4 miles from Baltimore, MD)
- 2 days ago
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Baltimore, MD
Highest Education Level
Customer Service Representatives in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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