Customer Service Representative Jobs in Winnipeg, MB
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Permanent Full Time - The bilingual Client Service Representative's primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the...
Wage: $16.75 per hour Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most...
Join us and grow your career with our retail team as a Customer Service Representative....
Customer Care Representative - Work from home -Bilingual
- Winnipeg, MB
- 4 days ago
- Winnipeg, MB
- 4 days ago
- Call Center and Customer Service Representative (Inbound Calls) Where? - Work from home When?...
Remote WorkBilingual Customer Relations Specialist (French and English)
- Winnipeg, MB
- 12 days ago
- Winnipeg, MB
- 12 days ago
Permanent Full Time - As a Customer Relations Specialist in our Group Customer Contact Services department youll be responsible for providing courteous, accurate and timely responses to incoming...
Remote WorkU-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Senior Client Service Associate, Commercial Agriculture Banking - Winnipeg or Saskatoon
- Winnipeg, MB
- 30+ days ago
- Winnipeg, MB
- 30+ days ago
Requisition ID: 219988 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of Canadian Business...
Bilingual Customer Service Agent - Winnipeg onsite
- Winnipeg, MB
- 30+ days ago
- Winnipeg, MB
- 30+ days ago
Are you a people person who loves engaging conversations, helping others, and making a real impact? Do you have excellent communication skills and a passion for customer service? If you're...
Your New Role: Reporting to the Delivery Managers who are known within the business for their supportive management style, your duties will include: Processing large volumes of paperwork. Scanning...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Winnipeg, MB
Highest Education Level
Customer Service Representatives in Winnipeg, MB offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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