Customer Service Representative Jobs in Franklin, KY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Care Specialist - Call Center
- Westmoreland, TN (20 miles from Franklin, KY)
- 5 days ago
- Westmoreland, TN (20 miles from Franklin, KY)
- 5 days ago
At least one (1) year of customer service experience, Call Center experience preferred....
Customer Service Associate (Full-time)
- Bowling Green, KY (19 miles from Franklin, KY)
- 12 days ago
- Bowling Green, KY (19 miles from Franklin, KY)
- 12 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Ready to do your best work? Interested in a minimum starting hourly rate of $12.28 per hour - $14.45 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Representative/Collector
- Bowling Green, KY (19 miles from Franklin, KY)
- 17 days ago
- Bowling Green, KY (19 miles from Franklin, KY)
- 17 days ago
Position Summary Answers incoming calls, works to resolve customer issues or complaints, to establish payment arrangements and works correspondence. Minimum Qualifications Work Experience Previous...
Customer Service Representative
- Bowling Green, KY (19 miles from Franklin, KY)
- 30+ days ago
- Bowling Green, KY (19 miles from Franklin, KY)
- 30+ days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...
- Scottsville, KY (20 miles from Franklin, KY)
- 26 days ago
- Scottsville, KY (20 miles from Franklin, KY)
- 26 days ago
The Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why...
Retail Customer Service Associate
- Bowling Green, KY (19 miles from Franklin, KY)
- 30+ days ago
- Bowling Green, KY (19 miles from Franklin, KY)
- 30+ days ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Club Customer Service Outfitter
- Bowling Green, KY (19 miles from Franklin, KY)
- 30+ days ago
- Bowling Green, KY (19 miles from Franklin, KY)
- 30+ days ago
POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB...
Customer Service Representative
- Bowling Green, KY (19 miles from Franklin, KY)
- 30+ days ago
- Bowling Green, KY (19 miles from Franklin, KY)
- 30+ days ago
Customer Service Representative Full Time Bowling Green, KY, US Yesterday Requisition ID: 1216 Responsibilities include managing and responding to all incoming calls and emails; manual entry and maintenance...
Customer Service Delivery Advocate
- Springfield, TN (23 miles from Franklin, KY)
- 30+ days ago
- Springfield, TN (23 miles from Franklin, KY)
- 30+ days ago
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...
- Bowling Green, KY (19 miles from Franklin, KY)
- 45+ days ago
- Bowling Green, KY (19 miles from Franklin, KY)
- 45+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Rep(01381) - 30 shelton lane
- Russellville, KY (19 miles from Franklin, KY)
- 90+ days ago
- Russellville, KY (19 miles from Franklin, KY)
- 90+ days ago
Taking orders over phone and in person Dealing with customer concerns Greeting customers within 10 seconds Up selling Cash handling Keeping the customer area clean Assisting Pizza Makers with...
- Bowling Green, KY (19 miles from Franklin, KY)
- 90+ days ago
- Bowling Green, KY (19 miles from Franklin, KY)
- 90+ days ago
Responsive recruiter Our clients come from all walks of life and so do we! At RRD Financial we hire great people from a wide variety of backgrounds, not just because its the right thing to do, but...
Demographic Data for Franklin, KY
Moving to Franklin, KY? Find some basic demographic data about Franklin, KY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Franklin, KY
Highest Education Level
Customer Service Representatives in Franklin, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »