Customer Service Representative Jobs in Topeka, KS
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Wilson Language Training Customer Success Specialist in Topeka , Kansas Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better. As part of...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Topeka, KS
- 3 days ago
- Topeka, KS
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
Administrative Assistant / Customer Service Topeka, Kansas Competitive base salary commensurate with experience, plus annual bonus opportunity! REQUIREMENTS: High School Diploma and minimum of 1...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Service Representative The Kansas Department of Labor (KDOL) are recruiting talented individuals to join our team as Customer Service Representatives (Program Specialist) for the Kansas Unemployment...
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries....
Remote Medicare Advantage Customer Experience Representative-1
- Topeka, KS
- 8 days ago
- Topeka, KS
- 8 days ago
The customer experience representative provides a world class customer service experience through resolution of complex customer inquiries from members, providers, internal customers, and other...
This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...
Req ID: 453476 Address: 1811 NW Brickyard Rd Topeka, KS, 66618 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Wilson Language Training Customer Support Specialist in Topeka , Kansas Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed to...
SUMMARY Handmade happiness starts with you! The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making...
Customer Service Team Member (Register, Cut Counter, Stocking, etc.)
- Topeka, KS
- 12 days ago
- Topeka, KS
- 12 days ago
SUMMARY Handmade happiness starts with you! The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making...
Licensed Customer Service Representative - Insurance LOCATION Topeka, KS TYPE Direct Hire SALARY $45,000 - $50,000 / yr ID BR07-2734723 POSTED Feb 19, 2025 Insurance Customer Service Representative...
Demographic Data for Topeka, KS
Moving to Topeka, KS? Find some basic demographic data about Topeka, KS below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Topeka, KS
Highest Education Level
Customer Service Representatives in Topeka, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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