Customer Service Representative Jobs in Overland Park, KS
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Shawnee Mission, KS (15 miles from Overland Park, KS)
- 6 hours ago
- Shawnee Mission, KS (15 miles from Overland Park, KS)
- 6 hours ago
Customer Service Specialist - AdventHealth Shawnee Mission Medical Group All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Career...
Customer service representative Immediately hiring
- Kansas City, MO (21 miles from Overland Park, KS)
- 6 hours ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 6 hours ago
Customer service representative Immediately hiring (kansas city mo) compensation: $1200 weekly About the Role: We're looking for a friendly, reliable, and detail-oriented Customer Service Representative...
Dental Customer Service Representative
- Kansas City, KS (21 miles from Overland Park, KS)
- 9 hours ago
- Kansas City, KS (21 miles from Overland Park, KS)
- 9 hours ago
The Customer Service Representative may perform other duties as assigned. Sales Support: Upgrade telephone orders. Introducing and promoting new products during calls....
Client Service Representative, National Accounts
- Overland Park, KS
- 11 hours ago
- Overland Park, KS
- 11 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Customer Service Representative
- Harrisonville, MO (22 miles from Overland Park, KS)
- 11 hours ago
- Harrisonville, MO (22 miles from Overland Park, KS)
- 11 hours ago
QCHI / LendNation is an Equal Opportunity Employer Customer Service Representative...
Service Center Overland Park - Metcalf JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not...
Customer Service - Whole Foods
- Kansas City, MO (21 miles from Overland Park, KS)
- 23 hours ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 23 hours ago
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Pharmacy Customer Service Associate
- Kansas City, KS (21 miles from Overland Park, KS)
- 1 day ago
- Kansas City, KS (21 miles from Overland Park, KS)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Kansas City, MO (21 miles from Overland Park, KS)
- 1 day ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 1 day ago
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Associate - Dinner/Close Shift
- Belton, MO (6 miles from Overland Park, KS)
- 1 day ago
- Belton, MO (6 miles from Overland Park, KS)
- 1 day ago
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Account Representative
- Grandview, MO (8 miles from Overland Park, KS)
- 1 day ago
- Grandview, MO (8 miles from Overland Park, KS)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Customer Support Specialist - BoardVitals
- Leawood, KS (11 miles from Overland Park, KS)
- 1 day ago
- Leawood, KS (11 miles from Overland Park, KS)
- 1 day ago
We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Bonner Springs, KS (22 miles from Overland Park, KS)
- 1 day ago
- Bonner Springs, KS (22 miles from Overland Park, KS)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Lead Customer Service Representative
- Kansas City, MO (21 miles from Overland Park, KS)
- 1 day ago
- Kansas City, MO (21 miles from Overland Park, KS)
- 1 day ago
At least two years experience as a customer service representative. Leadership or supervisory experience. PREFERRED REQUIREMENTS Bilingual in Spanish. Healthcare administration experience....
Demographic Data for Overland Park, KS
Moving to Overland Park, KS? Find some basic demographic data about Overland Park, KS below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Overland Park, KS
Highest Education Level
Customer Service Representatives in Overland Park, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »