Customer Service Representative Jobs in Dodge City, KS
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Position: Customer Service Representative Location: Dodge City, KS Brand: JCI Segment: Rotating Equipment Group JCI Industries is the leading regional provider of electrical and mechanical solutions...
Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Are you someone who thrives in a welcoming, customer service-oriented environment? Do you...
We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available....
Client Service Associate Join Our Team and Make a Difference
- Dodge City, KS
- 90+ days ago
- Dodge City, KS
- 90+ days ago
Responsive recruiter Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Are you someone who thrives in a welcoming, customer service-oriented...
Demographic Data for Dodge City, KS
Moving to Dodge City, KS? Find some basic demographic data about Dodge City, KS below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Dodge City, KS
Highest Education Level
Customer Service Representatives in Dodge City, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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