Customer Service Representative Jobs in Waterloo, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service Specialist (Shared-Multiple Locations)
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 4 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 4 days ago
The individual selected for this role will be expected to work at Store #3033, located at: 1411 E. San Marnan Dr., Waterloo, IA 50702 AND Store #3171, located at: 5212 University Ave., Cedar...
Retail Customer Service Specialist
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 8 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 8 days ago
The individual selected for this role will be expected to work at Store #3171, located at: 5212 University Ave, Cedar Falls, IA 50613. This is a Full-Time position. Starting Pay: $17.50/hr or...
Req ID: 453237 Address: 3301 Greyhound Dr. Suite A Waterloo, IA, 50701 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling *...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Bilingual Member Service Representative
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 3 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 3 days ago
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Retail Customer Service Specialist
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 11 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 11 days ago
The individual selected for this role will be expected to work at Store #3171, located at: 5212 University Ave, Cedar Falls, IA 50613. This is a Full-Time position. Starting Pay: $17.50/hr or...
is seeking a Customer Service Representative to assist customers both in person and over the phone....
Member Service Representative (Cedar Falls)
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 14 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 14 days ago
Dupaco Credit Union Member Service Representative (Cedar Falls) in Cedar Falls , Iowa Description A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate,...
Employment Type: Full time Shift: Day Shift Description: Position Purpose: Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients. Responsible...
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Seasonal Retail/Customer Service Associate
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 30+ days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 30+ days ago
Flowerama is looking for looking for hardworking, upbeat, dependable individuals to help during our busy Valentines Day season! Our Florist and Gift store is seeking qualified applicants who have...
Demographic Data for Waterloo, IA
Moving to Waterloo, IA? Find some basic demographic data about Waterloo, IA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Waterloo, IA
Highest Education Level
Customer Service Representatives in Waterloo, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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