Customer Service Representative Jobs in Waterloo, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Position Summary: Join our exciting & dedicated team at Vallen as a Customer Service Representative (CSR)....
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 10 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 10 days ago
TITLE: Customer Service/Sales APPLY TODAY, START TOMORROW! Community Chevrolet-Cadillac of Cedar Falls is offering YOU a lifelong career with a long-standing, locally-owned company. Previous...
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 15 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 15 days ago
Starting hiring pay at: $14 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
The healthcare industry is rapidly changing. Patients want more personalized care and communication whether it's sent to their mobile, laptop or mailbox. The patient/provider relationship has...
Medical Customer Service Day One benefits
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 22 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 22 days ago
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...
Employment Type: Full time Shift: Day Shift Description: Position Purpose: Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients. Responsible...
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
If so, consider applying to join our motivated team as our Lead Customer Service Representative. Don't be fooled by the title. This is a position unlike any you've see before!...
Customer Service Rep(01704) -501 W bremer ave
- Waverly, IA (24 miles from Waterloo, IA)
- 90+ days ago
- Waverly, IA (24 miles from Waterloo, IA)
- 90+ days ago
Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings. Additional Information All your information will be kept...
Member Service Representative - FT Full-Time MSR/TSR/MSS Waterloo, IA, US 2 days ago Requisition ID: 3345 WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!! Take a look at all our great...
Demographic Data for Waterloo, IA
Moving to Waterloo, IA? Find some basic demographic data about Waterloo, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Waterloo, IA
Highest Education Level
Customer Service Representatives in Waterloo, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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