Customer Service Representative Jobs in Dubuque, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Tobacco Outlet 504 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors,...
Employment Type: Full time Shift: Day Shift Description: At MercyOne, health care is more than just a doctors visit or a place to go when youre in need of medical attention. Our Mission is based...
Employment Type: Full time Shift: Day Shift Description: At MercyOne, health care is more than just a doctors visit or a place to go when youre in need of medical attention. Our Mission is based...
What our Client Service Representatives do and why it's important: Cottingham and Butler is growing and we are adding Client Service Representatives to our team! As a Client Service...
- Platteville, WI (16 miles from Dubuque, IA)
- 3 days ago
- Platteville, WI (16 miles from Dubuque, IA)
- 3 days ago
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Stop-N-Go 1509 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors, such...
Great Place to Work Most Loved Workplace Forbes Best-in-State Employer Customer Service Representative- Dubuque Hiring Event **Open House Career Event!...
We are seeking driven, energetic, and customer focused candidates for our Customer Service Representative position....
The individual selected for this role will be expected to work at Store #3509, located at: 2070 Holliday Dr Dubuque, IA 52002. This is a Part-Time job. Starting Pay: $16.26/hr or based on relevant...
Customer Service Representative
- Platteville, WI (16 miles from Dubuque, IA)
- 21 days ago
- Platteville, WI (16 miles from Dubuque, IA)
- 21 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Company Description Job Description ABOUT THE JOB Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings. Qualifications...
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Customer Service Representative Closer Full and Part time
- Dubuque, IA
- 90+ days ago
- Dubuque, IA
- 90+ days ago
Essential Duties and Responsibilities Customer Service Representative greets members, prospective members and guests, providing exceptional customer service....
Customer Service Representative Opener Full and Part Time
- Dubuque, IA
- 90+ days ago
- Dubuque, IA
- 90+ days ago
Full and Part time position available with hours listed below The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer...
Demographic Data for Dubuque, IA
Moving to Dubuque, IA? Find some basic demographic data about Dubuque, IA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Dubuque, IA
Highest Education Level
Customer Service Representatives in Dubuque, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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