Customer Service Representative Jobs in Dubuque, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep FT Dyersville
- Dyersville, IA (22 miles from Dubuque, IA)
- 6 days ago
- Dyersville, IA (22 miles from Dubuque, IA)
- 6 days ago
Employment Type: Full time Shift: Day Shift Description: At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based...
Sales Associate, Apartments.com- Des Moines, IA
- Dyersville, IA (22 miles from Dubuque, IA)
- 19 days ago
- Dyersville, IA (22 miles from Dubuque, IA)
- 19 days ago
Sales Associate, Apartments.com- Des Moines, IA Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and...
Customer Service Rep Aide FT Dyersville
- Dyersville, IA (22 miles from Dubuque, IA)
- 20 days ago
- Dyersville, IA (22 miles from Dubuque, IA)
- 20 days ago
Employment Type: Full time Shift: Day Shift Description: At MercyOne, health care is more than just a doctors visit or a place to go when youre in need of medical attention. Our Mission is based...
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Tobacco Outlet 504 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors,...
Fidelity Bank & Trust Customer Service Representative in Dubuque , Iowa Customer Service Representative Dubuque, IA ( Description Join Our Dynamic Team as a Customer Service Representative atFidelity...
Retail Customer Service Specialist (Shared-Multiple Locations)
- Dubuque, IA
- 25 days ago
- Dubuque, IA
- 25 days ago
Id : 2427105, Title : Retail Customer Service Specialist (Shared-Multiple Locations), Category : Sales, RequisitionType : Retail Hourly, JobGrade : null, RequisitionId : ...522,...
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Member Service Representative (Bilingual - Spanish)
- Platteville, WI (16 miles from Dubuque, IA)
- 45+ days ago
- Platteville, WI (16 miles from Dubuque, IA)
- 45+ days ago
Description A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose....
Customer Service - Kennedy Mall Req #459 555 John F Kennedy Rd, Dubuque, IA 52002, USA Job Description Posted Thursday, December 26, 2024 at 10:00 PM Kennedy Mall, located in Dubuque, Iowa, is...
Customer Service Representative Closer Full and Part time
- Dubuque, IA
- 60+ days ago
- Dubuque, IA
- 60+ days ago
Essential Duties and Responsibilities Customer Service Representative greets members, prospective members and guests, providing exceptional customer service....
Customer Service Representative Opener Full and Part Time
- Dubuque, IA
- 60+ days ago
- Dubuque, IA
- 60+ days ago
Full and Part time position available with hours listed below The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer...
Essential Duties and Responsibilities Customer Service Representative greets members, prospective members and guests, providing exceptional customer service....
Customer Service Rep(01739) - 1685 John F Kennedy Rd
- Dubuque, IA
- 90+ days ago
- Dubuque, IA
- 90+ days ago
Company Description Job Description ABOUT THE JOB Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings. Qualifications...
Demographic Data for Dubuque, IA
Moving to Dubuque, IA? Find some basic demographic data about Dubuque, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Dubuque, IA
Highest Education Level
Customer Service Representatives in Dubuque, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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