Customer Service Representative Jobs in Davenport, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
TEKsystems is seeking remote customer service representatives to join our clients team! Candidates must reside in one of the following states: Iowa, Illinois, Missouri, or Nebraska....
Front Desk Customer Service Representative
- Geneseo, IL (22 miles from Davenport, IA)
- 1 day ago
- Geneseo, IL (22 miles from Davenport, IA)
- 1 day ago
Job Summary Village Home Stores (Downtown Geneseo) is looking for an applicant with great people skills to be the first impression for our Geneseo showroom visitors and customers phoning the...
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Rep (Local Remote)
- Eldridge, IA (10 miles from Davenport, IA)
- 7 days ago
- Eldridge, IA (10 miles from Davenport, IA)
- 7 days ago
The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
Remote Work- Moline, IL (5 miles from Davenport, IA)
- 9 days ago
- Moline, IL (5 miles from Davenport, IA)
- 9 days ago
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Pharmacy Customer Service Associate
- Geneseo, IL (22 miles from Davenport, IA)
- 10 days ago
- Geneseo, IL (22 miles from Davenport, IA)
- 10 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
CSR's need to be outgoing, polite and self-motivated.Job Duties include: Answering phones, Greeting carry out customers, misc. cleaning, cutting pizzas, making pizza, sandwiches, pasta, and other...
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Rep(01729) - 619 E. Leclaire Rd
- Eldridge, IA (10 miles from Davenport, IA)
- 18 days ago
- Eldridge, IA (10 miles from Davenport, IA)
- 18 days ago
Company Description Job Description CSR's need to be outgoing, polite and self-motivated. Job Duties include: Answering phones, Greeting carry out customers, misc. cleaning, cutting pizzas, making...
- East Moline, IL (9 miles from Davenport, IA)
- 23 days ago
- East Moline, IL (9 miles from Davenport, IA)
- 23 days ago
Customer Service Associate WALGREENS - 3.4 East Moline, IL Job Details Part-time $15.00 - $17.50 an hour 4 hours ago Qualifications Customer service English Cash register Entry level Full Job...
Customer Service - Tobacco Outlet Plus
- Bettendorf, IA (6 miles from Davenport, IA)
- 23 days ago
- Bettendorf, IA (6 miles from Davenport, IA)
- 23 days ago
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Tobacco Outlet 502 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors,...
The individual selected for this role will be expected to work at Store #3507, located at: 3871 Elmore Avenue, Ste B, Davenport, IA 52807. This is a Part-Time job. Starting Pay: $16,26/hr or based...
Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa
- Davenport, IA
- 30+ days ago
- Davenport, IA
- 30+ days ago
Come work in an exciting and progressive fast paced environment as an on-site Customer Experience Agent in our Davenport, Iowa office at MidAmerican Energy Company! We offer exposure to the...
Demographic Data for Davenport, IA
Moving to Davenport, IA? Find some basic demographic data about Davenport, IA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Davenport, IA
Highest Education Level
Customer Service Representatives in Davenport, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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