Customer Service Representative Jobs in Cedar Rapids, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
The individual selected for this role will be expected to work at Store #1234, located at: 140 Collins Road NE, Cedar Rapids, IA 52402. This is a Full-Time job. Starting Pay: $17.50/hr or based on...
Customer Service Branch Associate / Delivery Driver - Automotive Finishes
- Cedar Rapids, IA
- 7 hours ago
- Cedar Rapids, IA
- 7 hours ago
The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and...
Customer Service Representative
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 18 hours ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 18 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
/18944/1f874571-5a5a-4812-874f-4a00387d9871.png&z=8&s=CSR&ih_t=3%2F13%2F2025+4%3A28%3A23+AM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-formatting&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
We are hiring a full-time creative, resourceful customer service representative (CSR) in Cedar Rapids....
Here at Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The Customer Service Team...
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Tobacco Outlet 520 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors,...
Customer Service Representative Nights and Weekend
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 4 days ago
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 4 days ago
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
Customer Service Associate - Dinner/Close Shift
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 4 days ago
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 4 days ago
Starting hiring pay at: $14 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Hourly Senior Center Nights and Weekends Customer Service Attendant
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 5 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 5 days ago
CITY OF IOWA CITY Hourly Senior Center Nights and Weekends Customer Service Attendant in IOWA CITY , Iowa Hourly Senior Center Nights and Weekends Customer Service Attendant Senior Center Division...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Associate - Temporary
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 7 days ago
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative Job Poster : Jobs Skills:Customer Service | Location: Cedar Rapids, Iowa, United States Of America Views:1 We currently have a part-time opportunity for a motivated and...
Demographic Data for Cedar Rapids, IA
Moving to Cedar Rapids, IA? Find some basic demographic data about Cedar Rapids, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Cedar Rapids, IA
Highest Education Level
Customer Service Representatives in Cedar Rapids, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »