Customer Service Representative Jobs in District of Columbia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Who We are. The McQuade Organization is proud to be one of the fastest-growing companies in America. With people nationwide, we are only as strong as the multicultural teams at the heart of our...
Remote WorkGriffin Owens Insurance Group Customer Service Representative Position Description Title: Customer Service Representative Program: Agency Support Reports To: Commercial Lines Manager Position Summary...
Job Summary The Client Services Representative is WWH’s centralized patient-facing department responsible for assisting patients in the medical, dental, behavioral health, and other areas across...
Wilson Language Training Customer Success Specialist in Washington , District Of Columbia Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we...
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours...
The Customer Service Specialist will provide exceptional service to customers by managing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong...
Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Washington, DC
- 3 days ago
- Washington, DC
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
WindStream Communications Analyst II-Customer Service in Washington , District Of Columbia Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to...
Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
As aTemporary Bilingual Customer Service Representative - Govt Public Trust Clearance - Spanish Englishworking remotely, youll be a part of bringing humanity to business....
Remote WorkRemote Customer Support Rep $40/HR No Calls, Just Emails & Chats
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
Now Hiring: Remote Customer Support Representative No Calls Required Pay: $40/hr + Full Benefits & Paid Training We are looking for a **Remote Customer Support Representative** to assist clients...
Remote WorkAre you a people person with a great sense of humor and experience in home improvement and flooring sales? Do you thrive in a fast-paced, customer-focused environment where smiles are encouraged?...
Client Service Associate - Washington, DC locations Washington, District of Columbia - United States time type Full time posted on Posted 30+ Days Ago job requisition id R-0001634 Job Description...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Representative Washington, DC Type: Contract Category: Administrative Reference ID: 10035651 Shortcut: E6t3Vr Job Title: Customer Service Representative Location (city, state): Hybrid...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in District of Columbia
Highest Education Level
Customer Service Representatives in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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