Customer Service Representative Jobs in Waterbury, CT
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service - Whole Foods
- Avon, CT (19 miles from Waterbury, CT)
- 1 day ago
- Avon, CT (19 miles from Waterbury, CT)
- 1 day ago
Provides support as a Multi-Team Team Member, performing duties related to customer service, stocking, and sanitation in assigned department(s). All Whole Foods Market Retail jobs require ensuring...
- New Haven, CT (18 miles from Waterbury, CT)
- 2 days ago
- New Haven, CT (18 miles from Waterbury, CT)
- 2 days ago
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered,...
- New Haven, CT (18 miles from Waterbury, CT)
- 2 days ago
- New Haven, CT (18 miles from Waterbury, CT)
- 2 days ago
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered,...
- Wallingford, CT (14 miles from Waterbury, CT)
- 2 days ago
- Wallingford, CT (14 miles from Waterbury, CT)
- 2 days ago
Pay rate: $20.00-$22.00/Hour Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to...
Manager, Sales and Customer Service
- Trumbull, CT (22 miles from Waterbury, CT)
- 2 days ago
- Trumbull, CT (22 miles from Waterbury, CT)
- 2 days ago
Id : 73367, Title : Manager, Sales and Customer Service, Category : Stores, RequisitionType : Professional, JobGrade : null, RequisitionId : ...053, ExternalPostedStartDate : 2025-04-16T18:32:19...
Customer Service Representative
- Monroe, CT (17 miles from Waterbury, CT)
- 2 days ago
- Monroe, CT (17 miles from Waterbury, CT)
- 2 days ago
Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New...
Customer Care Specialist II - Service
- Trumbull, CT (22 miles from Waterbury, CT)
- 3 days ago
- Trumbull, CT (22 miles from Waterbury, CT)
- 3 days ago
About CooperSurgical CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter...
Automotive Customer Service Advisor
- Southington, CT (9 miles from Waterbury, CT)
- 3 days ago
- Southington, CT (9 miles from Waterbury, CT)
- 3 days ago
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Pharmacy Customer Service Associate
- Monroe, CT (17 miles from Waterbury, CT)
- 3 days ago
- Monroe, CT (17 miles from Waterbury, CT)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- West Hartford, CT (20 miles from Waterbury, CT)
- 4 days ago
- West Hartford, CT (20 miles from Waterbury, CT)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- West Hartford, CT (20 miles from Waterbury, CT)
- 4 days ago
- West Hartford, CT (20 miles from Waterbury, CT)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Insight Global is seeking a Customer Service Representative who is detail-oriented, customer-focused, and passionate about providing excellent service....
Summer 2025 Seasonal Customer Assistant Representative New Haven County
- Branford, CT (23 miles from Waterbury, CT)
- 4 days ago
- Branford, CT (23 miles from Waterbury, CT)
- 4 days ago
Overview The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their...
Cash Office/ Customer Service Desk Associate
- Meriden, CT (14 miles from Waterbury, CT)
- 4 days ago
- Meriden, CT (14 miles from Waterbury, CT)
- 4 days ago
Cash Office/ Customer Service Desk Associate Bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs...
- Middlebury, CT (3 miles from Waterbury, CT)
- 4 days ago
- Middlebury, CT (3 miles from Waterbury, CT)
- 4 days ago
Position Scope: The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a...
Demographic Data for Waterbury, CT
Moving to Waterbury, CT? Find some basic demographic data about Waterbury, CT below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Waterbury, CT
Highest Education Level
Customer Service Representatives in Waterbury, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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