Customer Service Representative Jobs in Groton, CT
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep - The Ridge Recovery Center (Per Diem)
- Windham, CT (23 miles from Groton, CT)
- 8 days ago
- Windham, CT (23 miles from Groton, CT)
- 8 days ago
Work where every momen t matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We...
Facility Attendant, Customer Service
- East Hampton, NY (23 miles from Groton, CT)
- 9 days ago
- East Hampton, NY (23 miles from Groton, CT)
- 9 days ago
Responsibilities JOB DESCRIPTION Facility Attendant -Customer Service Responsibilities include: Answering questions and advising customer in selection of building materials and supplies. Cutting...
Facility Attendant, Customer Service - Westerly
- Westerly, RI (12 miles from Groton, CT)
- 9 days ago
- Westerly, RI (12 miles from Groton, CT)
- 9 days ago
Responsibilities Facility Attendant -Customer Service Responsibilities include: Answering questions and advising customer in selection of building materials and supplies. Cutting lumber, and...
Facility Attendant, Customer Service - Niantic
- Niantic, CT (9 miles from Groton, CT)
- 9 days ago
- Niantic, CT (9 miles from Groton, CT)
- 9 days ago
Responsibilities Facility Attendant -Customer Service Responsibilities include: Answering questions and advising customer in selection of building materials and supplies. Cutting lumber, and...
Warehouse Operator, Customer Service Representative
- Carolina, RI (21 miles from Groton, CT)
- 9 days ago
- Carolina, RI (21 miles from Groton, CT)
- 9 days ago
a Warehouse Customer Service Representative at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related...
- Essex, CT (18 miles from Groton, CT)
- 12 days ago
- Essex, CT (18 miles from Groton, CT)
- 12 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Float Member Service Representative
- Waterford, CT (6 miles from Groton, CT)
- 12 days ago
- Waterford, CT (6 miles from Groton, CT)
- 12 days ago
FLOAT MEMBER SERVICE REPRESENTATIVE- Location Varies Be a part of the Charter Oak Federal Credit Union Team! Member Service Representative is responsible for building member relationships by...
Customer Service Representative
- Old Lyme, CT (15 miles from Groton, CT)
- 16 days ago
- Old Lyme, CT (15 miles from Groton, CT)
- 16 days ago
Customer Service Representatives play an important part in giving our customers the excellent service that makes us successful....
Retail Store Specialist - (Customer Service/Merchandising) - Part Time
- Waterford, CT (6 miles from Groton, CT)
- 17 days ago
- Waterford, CT (6 miles from Groton, CT)
- 17 days ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! Company Overview: Ocean State Job Lot (“OSJL” and “Company”)...
Customer Service Associate - Temporary
- Colchester, CT (20 miles from Groton, CT)
- 19 days ago
- Colchester, CT (20 miles from Groton, CT)
- 19 days ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Customer Service Rep (CSR) - Behavioral Health (Bilingual Spanish)
- Moodus, CT (23 miles from Groton, CT)
- 25 days ago
- Moodus, CT (23 miles from Groton, CT)
- 25 days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Customer Service Rep - The Ridge Recovery Center (Per Diem)
- Windham, CT (23 miles from Groton, CT)
- 30+ days ago
- Windham, CT (23 miles from Groton, CT)
- 30+ days ago
Work where every momen t matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We...
Customer Service Rep(07677) - 15332 W Bell Rd
- Montville, CT (8 miles from Groton, CT)
- 30+ days ago
- Montville, CT (8 miles from Groton, CT)
- 30+ days ago
Company Description Job Description Domino's Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as...
Customer Service Representative
- New London, CT (3 miles from Groton, CT)
- 30+ days ago
- New London, CT (3 miles from Groton, CT)
- 30+ days ago
Benefits: Flexible schedule Benefits/Perks Competitive Compensation Training and Development Employee Discounts Positive Work Environment Locally-Owned Job Summary We are looking for a Customer Service...
Demographic Data for Groton, CT
Moving to Groton, CT? Find some basic demographic data about Groton, CT below.
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Salary for Customer Service Representative Jobs in Groton, CT
Highest Education Level
Customer Service Representatives in Groton, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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