Customer Service Representative Jobs in British Columbia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Wage: $19.88 per hour We are looking for Customer Service and Sales Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and youre ready...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Full Time Customer Service Instant Return Representative
- Richmond, BC
- 1 day ago
- Richmond, BC
- 1 day ago
Wage: $19.71 per hour Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most...
WE ARE ARCTIC GLACIER! Sure, we have exciting job opportunities, but being a “people first” organization we also offer competitive compensation, rewarding work, and a clear vision of doing the...
Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Kamloops you will be a part of an amazing team of customer service...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Application Deadline: 04/29/2025 Address: 777 West Broadway Avenue Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Randstad is looking for a Customer Service Representative to work for a well-known financial company in the Vancouver area....
Application Deadline: 04/29/2025 Address: 6088 No 3 Road Job Family Group: Retail Banking Sales & Service NOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to...
Work Location: Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $38,300 - $51,700 CADThis role is eligible for commission based earnings. TD is committed to...
Location: Kelowna, BC (remote) or Ottawa, ON (Hybrid) At Fullscript, were not just changing healthcarewere redefining it. We empower over 100,000 healthcare practitioners to serve 10 million...
Customer Service Representative/ Receptionist Saturday only
- Abbotsford, BC
- 3 days ago
- Abbotsford, BC
- 3 days ago
360 Group of Companies is looking for a Customer Service Representative/ Receptionist to join our team. We are one of British Columbias most highly manufacturer certified shops....
Company: Number of Openings: 1 Worker Type: Permanent Position Overview: The Customer Service Representative is responsible for the efficient and effective customer service at the rental counter....
Job ID: 509668 [[FLSAStatus]] Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in British Columbia
Highest Education Level
Customer Service Representatives in British Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Baking
- Customer Support
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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