Customer Service Representative Jobs in Pelham, AL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Zone Bilingual Customer Service Specialist (Spanish)
- Chelsea, AL (5 miles from Pelham, AL)
- 30+ days ago
- Chelsea, AL (5 miles from Pelham, AL)
- 30+ days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Rep(05894) - 2446 Old Springville Rd
- Birmingham, AL (14 miles from Pelham, AL)
- 16 hours ago
- Birmingham, AL (14 miles from Pelham, AL)
- 16 hours ago
Love dealing with people but not making food? We've got you covered! The Customer Experience Representative will WOW the customer by making sure they have a positive experience either in the store...
(CSS2)-Customer Support Specialist II
- Birmingham, AL (14 miles from Pelham, AL)
- 17 hours ago
- Birmingham, AL (14 miles from Pelham, AL)
- 17 hours ago
Job Information Job Title: Customer Support Specialist II Department: Customer Support Services Reporting Relationship: Superintendent FLSA Status: Non-Exempt Grade: F General Responsibilities:...
- Birmingham, AL (14 miles from Pelham, AL)
- 17 hours ago
- Birmingham, AL (14 miles from Pelham, AL)
- 17 hours ago
Customer Service Engineer II Birmingham, AL, USA Req #479 Monday, October 14, 2024 We give bright minds the tools to be truly creative and innovative. Join our team! At Christie, we create...
Zone Store Customer Service Specialist
- Center Point, AL (23 miles from Pelham, AL)
- 1 day ago
- Center Point, AL (23 miles from Pelham, AL)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Birmingham, AL (14 miles from Pelham, AL)
- 1 day ago
- Birmingham, AL (14 miles from Pelham, AL)
- 1 day ago
Day-To-Day: Insight Global is looking for a Client Service Specialist to join our Financial Advisor Clients team in Birmingham, AL. This person needs to be extremely organized, detail oriented,...
- Birmingham, AL (14 miles from Pelham, AL)
- 1 day ago
- Birmingham, AL (14 miles from Pelham, AL)
- 1 day ago
Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for...
Customer Service Representative - PT
- Birmingham, AL (14 miles from Pelham, AL)
- 1 day ago
- Birmingham, AL (14 miles from Pelham, AL)
- 1 day ago
$13.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Representative
- Birmingham, AL (14 miles from Pelham, AL)
- 2 days ago
- Birmingham, AL (14 miles from Pelham, AL)
- 2 days ago
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they...
Customer Experience Representative Birmingham, AL Airport
- Birmingham, AL (14 miles from Pelham, AL)
- 2 days ago
- Birmingham, AL (14 miles from Pelham, AL)
- 2 days ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
Customer Service Representative
- Birmingham, AL (14 miles from Pelham, AL)
- 2 days ago
- Birmingham, AL (14 miles from Pelham, AL)
- 2 days ago
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they...
Customer Service Specialist - Business Revenue
- Columbiana, AL (10 miles from Pelham, AL)
- 2 days ago
- Columbiana, AL (10 miles from Pelham, AL)
- 2 days ago
This front line position creates a first impression of the County. As such, strong customer service skills are key elements of this role. Work involves various accounting and bookkeeping...
Pharmacy Customer Service Associate
- Hoover, AL (7 miles from Pelham, AL)
- 3 days ago
- Hoover, AL (7 miles from Pelham, AL)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Zone Store Customer Service Specialist
- Center Point, AL (23 miles from Pelham, AL)
- 4 days ago
- Center Point, AL (23 miles from Pelham, AL)
- 4 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Demographic Data for Pelham, AL
Moving to Pelham, AL? Find some basic demographic data about Pelham, AL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Pelham, AL
Highest Education Level
Customer Service Representatives in Pelham, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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