Customer Service Representative Jobs in Montgomery, AL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Wilson Language Training Customer Success Specialist in Montgomery , Alabama Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Retail Customer Service Cashier
- Hope Hull, AL (14 miles from Montgomery, AL)
- 2 days ago
- Hope Hull, AL (14 miles from Montgomery, AL)
- 2 days ago
Req ID: 453458 Address: 1127 Tyson Road Hope Hull, AL, 36043 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Montgomery, AL
- 3 days ago
- Montgomery, AL
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
WindStream Communications Analyst II-Customer Service in Montgomery , Alabama Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers...
Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga...
Customer Service Representative
- Millbrook, AL (7 miles from Montgomery, AL)
- 5 days ago
- Millbrook, AL (7 miles from Montgomery, AL)
- 5 days ago
QCHI / LendNation is an Equal Opportunity Employer Customer Service Representative...
Store 2709066: 1024 Ann St, Montgomery, Alabama 36107 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
- Prattville, AL (11 miles from Montgomery, AL)
- 6 days ago
- Prattville, AL (11 miles from Montgomery, AL)
- 6 days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries....
Banking Customer Service Representative Join our dynamic team at Foundever in Montgomery, AL where every interaction is an opportunity to make a difference!...
Wilson Language Training Customer Support Specialist in Montgomery , Alabama Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed...
Customer Service Representative / Financial Associate
- Millbrook, AL (7 miles from Montgomery, AL)
- 13 days ago
- Millbrook, AL (7 miles from Montgomery, AL)
- 13 days ago
Customer Service Representative - Financial Associate FLSA Status: Non-Exempt (Hourly) RB&T Mission Statement: As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses...
Customer Service Representative - Prattville, AL
- Prattville, AL (11 miles from Montgomery, AL)
- 16 days ago
- Prattville, AL (11 miles from Montgomery, AL)
- 16 days ago
Join the 1 st Franklin team as a Customer Service Representative....
Sales Associate, Apartments.com- Huntsville, AL
- Montgomery, AL
- 16 days ago
- Montgomery, AL
- 16 days ago
CoStar Realty Information, Inc. Sales Associate, Apartments.com- Huntsville, AL in Field Based , Alabama Sales Associate, Apartments.com- Huntsville, AL Job Description Field Sales Associate,...
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Demographic Data for Montgomery, AL
Moving to Montgomery, AL? Find some basic demographic data about Montgomery, AL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Montgomery, AL
Highest Education Level
Customer Service Representatives in Montgomery, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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