Customer Service Representative Jobs in Florence, AL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Receptionist/ Customer Service Representative
- Killen, AL (10 miles from Florence, AL)
- 30+ days ago
- Killen, AL (10 miles from Florence, AL)
- 30+ days ago
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service....
- Muscle Shoals, AL (7 miles from Florence, AL)
- 30+ days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 30+ days ago
Thank you for applying for a job at KFC! We are looking for persons who have smiling faces, who can greet and serve our customers, and provide them with a great KFC meal experience, while working...
Customer Service Rep(05830) - 1401 B Woodmont Dr
- Tuscumbia, AL (12 miles from Florence, AL)
- 45+ days ago
- Tuscumbia, AL (12 miles from Florence, AL)
- 45+ days ago
Job Description As a Customer Service Representative at Domino's Pizza, you will be the first point of contact for customers, ensuring their orders are taken accurately and their concerns are handled...
Customer Service Rep(05880) - 712 Avalon Ave
- Muscle Shoals, AL (7 miles from Florence, AL)
- 45+ days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 45+ days ago
Job Description As a Customer Service Representative at Domino's Pizza, you will be the first point of contact for customers, ensuring their orders are taken accurately and their concerns are handled...
Job Description As a Customer Service Representative at Domino's Pizza, you will be the first point of contact for customers, ensuring their orders are taken accurately and their concerns are handled...
Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and...
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Customer Service Representative
- Cherokee, AL (19 miles from Florence, AL)
- 30+ days ago
- Cherokee, AL (19 miles from Florence, AL)
- 30+ days ago
Salary Not Available Position range in Florence, AL Metropolitan Statistical Area $27k - $40k Per Year CUSTOMER SERVICE REPRESENTATIVE Family Dollar Occupation: Customer Service Representatives Location...
Customer Service Representative
- Muscle Shoals, AL (7 miles from Florence, AL)
- 30+ days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 30+ days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You...
At DAKS, we're more than just a pizza company; we're a family that values creating positive experiences for both our customers and our team members.Job DescriptionAs a Customer Service Representative...
Customer Service Representative
- Muscle Shoals, AL (7 miles from Florence, AL)
- 45+ days ago
- Muscle Shoals, AL (7 miles from Florence, AL)
- 45+ days ago
Store 2723685: 2525 Avalon Ave, Muscle Shoals, Alabama 35661 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Florence, AL
Moving to Florence, AL? Find some basic demographic data about Florence, AL below.
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Salary for Customer Service Representative Jobs in Florence, AL
Highest Education Level
Customer Service Representatives in Florence, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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