Customer Service Representative Jobs in Birmingham, AL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Zone Customer Service Specialist (Spanish)
- Pelham, AL (14 miles from Birmingham, AL)
- 10 days ago
- Pelham, AL (14 miles from Birmingham, AL)
- 10 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Zone Bilingual Customer Service Specialist (Spanish)
- Chelsea, AL (16 miles from Birmingham, AL)
- 30+ days ago
- Chelsea, AL (16 miles from Birmingham, AL)
- 30+ days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Zone Store Customer Service Specialist
- Center Point, AL (10 miles from Birmingham, AL)
- 6 hours ago
- Center Point, AL (10 miles from Birmingham, AL)
- 6 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Day-To-Day: Insight Global is looking for a Client Service Specialist to join our Financial Advisor Clients team in Birmingham, AL. This person needs to be extremely organized, detail oriented,...
Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for...
$13.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they...
(CSS2)-Customer Support Specialist II
- Birmingham, AL (2 miles from Birmingham, AL)
- 1 day ago
- Birmingham, AL (2 miles from Birmingham, AL)
- 1 day ago
Job Information Job Title : Customer Support Specialist II Department : Customer Support Services Reporting Relationship : Superintendent FLSA Status : Non-Exempt Grade : F General...
Customer Experience Representative Birmingham, AL Airport
- Birmingham, AL
- 1 day ago
- Birmingham, AL
- 1 day ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
Overview As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base....
Customer Service Specialist - Business Revenue
- Columbiana, AL (23 miles from Birmingham, AL)
- 1 day ago
- Columbiana, AL (23 miles from Birmingham, AL)
- 1 day ago
This front line position creates a first impression of the County. As such, strong customer service skills are key elements of this role. Work involves various accounting and bookkeeping...
Pharmacy Customer Service Associate
- Hoover, AL (6 miles from Birmingham, AL)
- 1 day ago
- Hoover, AL (6 miles from Birmingham, AL)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Zone Store Customer Service Specialist
- Center Point, AL (10 miles from Birmingham, AL)
- 2 days ago
- Center Point, AL (10 miles from Birmingham, AL)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Associate - Temporary
- Pinson, AL (16 miles from Birmingham, AL)
- 2 days ago
- Pinson, AL (16 miles from Birmingham, AL)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Support Representative - (Onsite)
- Birmingham, AL
- 3 days ago
- Birmingham, AL
- 3 days ago
Labcorp is seeking a Customer Service Support Representative to join our team in Birmingham, AL. This position will work with physician offices, hospital laboratories, patients and internal...
Demographic Data for Birmingham, AL
Moving to Birmingham, AL? Find some basic demographic data about Birmingham, AL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Birmingham, AL
Highest Education Level
Customer Service Representatives in Birmingham, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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