Customer Service Manager Jobs in Kenosha, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Old Mill Creek, IL (19 miles from Kenosha, WI)
- 9 days ago
- Old Mill Creek, IL (19 miles from Kenosha, WI)
- 9 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkCustomer Sales Account Manager
- Old Mill Creek, IL (19 miles from Kenosha, WI)
- 9 days ago
- Old Mill Creek, IL (19 miles from Kenosha, WI)
- 9 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkSales Business Development Representative
- Burlington, WI (22 miles from Kenosha, WI)
- 29 days ago
- Burlington, WI (22 miles from Kenosha, WI)
- 29 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote Work- Cudahy, WI (22 miles from Kenosha, WI)
- 3 hours ago
- Cudahy, WI (22 miles from Kenosha, WI)
- 3 hours ago
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
Customer Service Department Manager
- South Milwaukee, WI (19 miles from Kenosha, WI)
- 6 days ago
- South Milwaukee, WI (19 miles from Kenosha, WI)
- 6 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
- Waukegan, IL (18 miles from Kenosha, WI)
- 22 days ago
- Waukegan, IL (18 miles from Kenosha, WI)
- 22 days ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses...
- Waterford, WI (22 miles from Kenosha, WI)
- 30+ days ago
- Waterford, WI (22 miles from Kenosha, WI)
- 30+ days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
Customer Experience Manager Full-Time
- Gurnee, IL (17 miles from Kenosha, WI)
- 60+ days ago
- Gurnee, IL (17 miles from Kenosha, WI)
- 60+ days ago
Store - CHI-GURNEE, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Kenosha, WI
Moving to Kenosha, WI? Find some basic demographic data about Kenosha, WI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Kenosha, WI
Highest Education Level
Customer Service Managers in Kenosha, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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