Customer Service Manager Jobs in Brookfield, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Milwaukee, WI (9 miles from Brookfield, WI)
- 1 day ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Union Grove, WI (24 miles from Brookfield, WI)
- 2 days ago
- Union Grove, WI (24 miles from Brookfield, WI)
- 2 days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
Sales Account Manager - Fats & Oils
- Cudahy, WI (14 miles from Brookfield, WI)
- 4 days ago
- Cudahy, WI (14 miles from Brookfield, WI)
- 4 days ago
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
Customer Experience Manager - Victorias Secret - Southridge - Greendale, WI
- Greendale, WI (9 miles from Brookfield, WI)
- 5 days ago
- Greendale, WI (9 miles from Brookfield, WI)
- 5 days ago
Customer Experience Manager - Victoria's Secret - Southridge - Greendale, WI Victoria's Secret - 3.6 Greendale, WI Job Details Full-time $21.15 - $29.00 an hour 16 hours ago Benefits Flexible...
Account Manager/Outside Parts Sales
- Butler, WI (3 miles from Brookfield, WI)
- 7 days ago
- Butler, WI (3 miles from Brookfield, WI)
- 7 days ago
Job Overview The Outside Sales Associate role supports the branch by meeting and exceeding current territory revenue targets and generating new business. This role has in-depth product knowledge...
- North Prairie, WI (17 miles from Brookfield, WI)
- 7 days ago
- North Prairie, WI (17 miles from Brookfield, WI)
- 7 days ago
Job Details Job Location : ZZI North Prairie - North Prairie, WI Position Type : Full Time Salary Range : Undisclosed Travel Percentage : None Description Qualifications Who Are We? Have you ever...
Customer Experience Manager - Victoria's Secret - Southridge - Greendale, WI
- Greendale, WI (9 miles from Brookfield, WI)
- 8 days ago
- Greendale, WI (9 miles from Brookfield, WI)
- 8 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Oconomowoc, WI (21 miles from Brookfield, WI)
- 8 days ago
- Oconomowoc, WI (21 miles from Brookfield, WI)
- 8 days ago
At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. A...
Customer Service Lead - Part-Time
- Wauwatosa, WI (6 miles from Brookfield, WI)
- 9 days ago
- Wauwatosa, WI (6 miles from Brookfield, WI)
- 9 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Franklin, WI (12 miles from Brookfield, WI)
- 9 days ago
- Franklin, WI (12 miles from Brookfield, WI)
- 9 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Wauwatosa, WI (6 miles from Brookfield, WI)
- 10 days ago
- Wauwatosa, WI (6 miles from Brookfield, WI)
- 10 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Home Medical Equipment Customer Service Coordinator
- West Allis, WI (4 miles from Brookfield, WI)
- 10 days ago
- West Allis, WI (4 miles from Brookfield, WI)
- 10 days ago
Major Responsibilities: Evaluates HME referral and service order requests to ensure smooth and timely transition for patient from hospital to home while ensuring the patient is supported safely...
Client Service Coordinator - Wealth Advisory - Shared Services Center
- Milwaukee, WI (9 miles from Brookfield, WI)
- 10 days ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 10 days ago
CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth...
- Wauwatosa, WI (6 miles from Brookfield, WI)
- 14 days ago
- Wauwatosa, WI (6 miles from Brookfield, WI)
- 14 days ago
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
- Greendale, WI (9 miles from Brookfield, WI)
- 14 days ago
- Greendale, WI (9 miles from Brookfield, WI)
- 14 days ago
The Customer Service Manager acts as the primary site contact and liaison to manage customer accounts related to supply of commercialized products and services....
Demographic Data for Brookfield, WI
Moving to Brookfield, WI? Find some basic demographic data about Brookfield, WI below.
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Salary for Customer Service Manager Jobs in Brookfield, WI
Highest Education Level
Customer Service Managers in Brookfield, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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