Customer Service Manager Jobs in Brookfield, WI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Cudahy, WI (14 miles from Brookfield, WI)
- 4 hours ago
- Cudahy, WI (14 miles from Brookfield, WI)
- 4 hours ago
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Brookfield, WI
- 4 hours ago
- Brookfield, WI
- 4 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Enterprise Customer Success Manager
- Milwaukee, WI (9 miles from Brookfield, WI)
- 1 day ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 1 day ago
ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 7,500 communities around the world. We're looking to further...
- Milwaukee, WI (9 miles from Brookfield, WI)
- 1 day ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 1 day ago
ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 7,500 communities around the world. We're looking to further...
Remote Work- Milwaukee, WI (9 miles from Brookfield, WI)
- 1 day ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 1 day ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
Full-Time Customer Service Supervisor
- Greenfield, WI (6 miles from Brookfield, WI)
- 1 day ago
- Greenfield, WI (6 miles from Brookfield, WI)
- 1 day ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
- Milwaukee, WI (9 miles from Brookfield, WI)
- 2 days ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 2 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
Global MR Customer Experience Manager
- Waukesha, WI (6 miles from Brookfield, WI)
- 5 days ago
- Waukesha, WI (6 miles from Brookfield, WI)
- 5 days ago
Job Description Summary Join the Global Magnetic Resonance (MR) Imaging business at GE HealthCare and be part of the dynamic team who curates visits for our Customers and delivers world-class...
- Milwaukee, WI (9 miles from Brookfield, WI)
- 5 days ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 5 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
- Milwaukee, WI (9 miles from Brookfield, WI)
- 5 days ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 5 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
Customer Service Department Manager
- South Milwaukee, WI (15 miles from Brookfield, WI)
- 6 days ago
- South Milwaukee, WI (15 miles from Brookfield, WI)
- 6 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
- Milwaukee, WI (9 miles from Brookfield, WI)
- 8 days ago
- Milwaukee, WI (9 miles from Brookfield, WI)
- 8 days ago
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Germantown, WI (12 miles from Brookfield, WI)
- 9 days ago
- Germantown, WI (12 miles from Brookfield, WI)
- 9 days ago
Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with...
Customer Service Manager (Coffee Services) - Berlin, WI
- New Berlin, WI (5 miles from Brookfield, WI)
- 12 days ago
- New Berlin, WI (5 miles from Brookfield, WI)
- 12 days ago
Canteen Schedule: Monday - Friday Requirement: Management and Leadership background, client-facing customer service, time management and able to pass a Motor Vehicle background check Other Forms...
Demographic Data for Brookfield, WI
Moving to Brookfield, WI? Find some basic demographic data about Brookfield, WI below.
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Salary for Customer Service Manager Jobs in Brookfield, WI
Highest Education Level
Customer Service Managers in Brookfield, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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