Customer Service Manager Jobs in Salt Lake City, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Lehi, UT (18 miles from Salt Lake City, UT)
- 17 hours ago
- Lehi, UT (18 miles from Salt Lake City, UT)
- 17 hours ago
Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We...
- Slc, UT (10 miles from Salt Lake City, UT)
- 1 day ago
- Slc, UT (10 miles from Salt Lake City, UT)
- 1 day ago
Store - SLC-MIDVALE, UT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. Youll feel...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote Work- Midvale, UT (8 miles from Salt Lake City, UT)
- 4 days ago
- Midvale, UT (8 miles from Salt Lake City, UT)
- 4 days ago
Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are...
Part Time Customer Experience Manager
- Midvale, UT (8 miles from Salt Lake City, UT)
- 4 days ago
- Midvale, UT (8 miles from Salt Lake City, UT)
- 4 days ago
Store - SLC-MIDVALE, UT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator in West Valley City, UT
- West Valley City, UT (1 mile from Salt Lake City, UT)
- 4 days ago
- West Valley City, UT (1 mile from Salt Lake City, UT)
- 4 days ago
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and...
Senior Customer Relations Manager
- Lehi, UT (18 miles from Salt Lake City, UT)
- 6 days ago
- Lehi, UT (18 miles from Salt Lake City, UT)
- 6 days ago
What Youll Do: The Senior Customer Relations Manager is the liaison for the Homeowner, Warranty Team, and Vendors on structural concerns and corrections for warranty-related issues within the...
Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are...
Call Center experience preferred. Minimum two years of related experience....
Customer Service Manager This role is not open for submissions from outside staffing agencies $80k-$85k/year The Customer Service Manager is a Senior-level position that provides leadership and management...
Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and...
Department Manager - Client Service Center - Vice President
- South Jordan, UT (6 miles from Salt Lake City, UT)
- 7 days ago
- South Jordan, UT (6 miles from Salt Lake City, UT)
- 7 days ago
We're seeking someone to join our team as a VP in Wealth Management Operations to lead, coach, and develop a team (~95 people) of Team Leaders and their staff of Service Professionals, holding...
Lead Customer Service Manager Req #17557 Brickyard, Salt Lake City, Utah, United States of America Job Description Posted Monday, February 24, 2025 at 2:00 AM | Expires Tuesday, March 4, 2025 at 1:59...
Demographic Data for Salt Lake City, UT
Moving to Salt Lake City, UT? Find some basic demographic data about Salt Lake City, UT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Salt Lake City, UT
Highest Education Level
Customer Service Managers in Salt Lake City, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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