Customer Service Manager Jobs in Lehi, UT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Salt Lake City, UT (18 miles from Lehi, UT)
- 12 hours ago
- Salt Lake City, UT (18 miles from Lehi, UT)
- 12 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We...
- Slc, UT (24 miles from Lehi, UT)
- 1 day ago
- Slc, UT (24 miles from Lehi, UT)
- 1 day ago
Store - SLC-MIDVALE, UT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Operations Manager
- Salt Lake City, UT (18 miles from Lehi, UT)
- 1 day ago
- Salt Lake City, UT (18 miles from Lehi, UT)
- 1 day ago
This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. Youll feel...
Mid-Market Client Success Manager
- Lindon, UT (9 miles from Lehi, UT)
- 3 days ago
- Lindon, UT (9 miles from Lehi, UT)
- 3 days ago
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help...
IT Technical Client Success Manager II
- Salt Lake City, UT (18 miles from Lehi, UT)
- 4 days ago
- Salt Lake City, UT (18 miles from Lehi, UT)
- 4 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote Work- Midvale, UT (14 miles from Lehi, UT)
- 4 days ago
- Midvale, UT (14 miles from Lehi, UT)
- 4 days ago
Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are...
Part Time Customer Experience Manager
- Midvale, UT (14 miles from Lehi, UT)
- 4 days ago
- Midvale, UT (14 miles from Lehi, UT)
- 4 days ago
Store - SLC-MIDVALE, UT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator in West Valley City, UT
- West Valley City, UT (18 miles from Lehi, UT)
- 4 days ago
- West Valley City, UT (18 miles from Lehi, UT)
- 4 days ago
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and...
Enterprise Client Success Manager
- Lindon, UT (9 miles from Lehi, UT)
- 5 days ago
- Lindon, UT (9 miles from Lehi, UT)
- 5 days ago
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help...
- Lindon, UT (9 miles from Lehi, UT)
- 5 days ago
- Lindon, UT (9 miles from Lehi, UT)
- 5 days ago
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Nearly half of all working Americans are not saving enough for their future. Too often...
Remote WorkWhat Youll Do: The Senior Customer Relations Manager is the liaison for the Homeowner, Warranty Team, and Vendors on structural concerns and corrections for warranty-related issues within the...
- Salt Lake City, UT (18 miles from Lehi, UT)
- 6 days ago
- Salt Lake City, UT (18 miles from Lehi, UT)
- 6 days ago
Modio has streamlined the convoluted and messy process that is healthcare credentialing and saved countless years of manual and error-prone work in the process. As part of CHG Healthcare we are...
- Salt Lake City, UT (18 miles from Lehi, UT)
- 7 days ago
- Salt Lake City, UT (18 miles from Lehi, UT)
- 7 days ago
Call Center experience preferred. Minimum two years of related experience....
- Salt Lake City, UT (18 miles from Lehi, UT)
- 7 days ago
- Salt Lake City, UT (18 miles from Lehi, UT)
- 7 days ago
Customer Service Manager This role is not open for submissions from outside staffing agencies $80k-$85k/year The Customer Service Manager is a Senior-level position that provides leadership and management...
Demographic Data for Lehi, UT
Moving to Lehi, UT? Find some basic demographic data about Lehi, UT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Lehi, UT
Highest Education Level
Customer Service Managers in Lehi, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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