Customer Service Manager Jobs in Mckinney, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Frisco, TX (14 miles from Mckinney, TX)
- 7 hours ago
- Frisco, TX (14 miles from Mckinney, TX)
- 7 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Plano, TX (11 miles from Mckinney, TX)
- 8 hours ago
- Plano, TX (11 miles from Mckinney, TX)
- 8 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF J OB P URPOSE...
Part Time Customer Experience Manager
- Murphy, TX (11 miles from Mckinney, TX)
- 4 days ago
- Murphy, TX (11 miles from Mckinney, TX)
- 4 days ago
Store - DFW-MURPHY, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Work From Home Customer Service Coordinator - High Value Specialty Servicing
- Plano, TX (11 miles from Mckinney, TX)
- 4 days ago
- Plano, TX (11 miles from Mckinney, TX)
- 4 days ago
Work From Home Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One...
Remote WorkContact Center Customer Support Supervisor
- Allen, TX (6 miles from Mckinney, TX)
- 10 days ago
- Allen, TX (6 miles from Mckinney, TX)
- 10 days ago
Job Description Job description Experian MCE Contact Center is looking for a Customer Care Supervisor to lead a team of Agents for our Contact Center in Austin. You will manage a team of agents to...
- Plano, TX (11 miles from Mckinney, TX)
- 10 days ago
- Plano, TX (11 miles from Mckinney, TX)
- 10 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Contact Center Customer Care Supervisor
- Allen, TX (6 miles from Mckinney, TX)
- 10 days ago
- Allen, TX (6 miles from Mckinney, TX)
- 10 days ago
Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent...
- Plano, TX (11 miles from Mckinney, TX)
- 11 days ago
- Plano, TX (11 miles from Mckinney, TX)
- 11 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
Bilingual Client Support Manager
- Plano, TX (11 miles from Mckinney, TX)
- 11 days ago
- Plano, TX (11 miles from Mckinney, TX)
- 11 days ago
About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...
Customer Service Administrator 2
- Garland, TX (17 miles from Mckinney, TX)
- 12 days ago
- Garland, TX (17 miles from Mckinney, TX)
- 12 days ago
Customer Service Administrator 2 Customer Service Administrator 2 locations Garland, TX time type Part time posted on Posted 2 Days Ago job requisition id R2025-19196 As a Customer Service...
Customer Service Administrator 2
- Garland, TX (17 miles from Mckinney, TX)
- 16 days ago
- Garland, TX (17 miles from Mckinney, TX)
- 16 days ago
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
Customer Service Team Lead - Bilingual
- Farmersville, TX (14 miles from Mckinney, TX)
- 16 days ago
- Farmersville, TX (14 miles from Mckinney, TX)
- 16 days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Leading the way with legendary...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Plano, TX (11 miles from Mckinney, TX)
- 17 days ago
- Plano, TX (11 miles from Mckinney, TX)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Frisco, TX (14 miles from Mckinney, TX)
- 23 days ago
- Frisco, TX (14 miles from Mckinney, TX)
- 23 days ago
Ageless Mens Health Client Relations Manager in Frisco , Texas Foster real relationships. Advance the cause of men's health. Improve lives. With over 80 clinics nationwide and a growing client...
PT Customer Service Manager (Evenings and Weekends)
- Plano, TX (11 miles from Mckinney, TX)
- 30+ days ago
- Plano, TX (11 miles from Mckinney, TX)
- 30+ days ago
Store - DFW-PLANO/15TH ST, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Mckinney, TX
Moving to Mckinney, TX? Find some basic demographic data about Mckinney, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Mckinney, TX
Highest Education Level
Customer Service Managers in Mckinney, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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