Customer Service Manager Jobs in Mckinney, TX

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 27 Jobs

ServiceNow tool Support, Customer Success Manager/ L2/L3 support

  • Plano, TX (11 miles from Mckinney, TX)
  • 6 hours ago
  • Plano, TX (11 miles from Mckinney, TX)
  • 6 hours ago

Customer Success Manager/ServiceNow Tool and L2/L3 support Plano, TX onsite hybrid 12 Months Contract We are seeking a proactive Customer Success Manager to support our Commercial and Consumer App...

Customer Experience Manager

  • Prosper, TX (13 miles from Mckinney, TX)
  • 1 day ago
  • Prosper, TX (13 miles from Mckinney, TX)
  • 1 day ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

PT Customer Service Manager (Evenings and Weekends)

  • Plano, TX (11 miles from Mckinney, TX)
  • 1 day ago
  • Plano, TX (11 miles from Mckinney, TX)
  • 1 day ago

Store - DFW-PLANO/15TH ST, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Client Success Manager

  • Richardson, TX (17 miles from Mckinney, TX)
  • 2 days ago
  • Richardson, TX (17 miles from Mckinney, TX)
  • 2 days ago

Location: Richardson, TX; Beaverton, OR; Bellevue, WA Job Description: TownSq is seeking an energetic, customer-focused Client Success Manager to join our company. This role is the primary point...

Customer Success Manager 3

  • Frisco, TX (14 miles from Mckinney, TX)
  • 5 days ago
  • Frisco, TX (14 miles from Mckinney, TX)
  • 5 days ago

Who are we? Equinix is the world's digital infrastructure company, operating over 260data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and...

Customer Service Supervisor (Remote)

  • McKinney, TX
  • 6 days ago
  • McKinney, TX
  • 6 days ago

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample...

Remote Work

Customer Service Coordinator

  • Plano, TX (11 miles from Mckinney, TX)
  • 6 days ago
  • Plano, TX (11 miles from Mckinney, TX)
  • 6 days ago

Call Center experience preferred. Minimum two years of related experience....

Remote Work

Customer Service Manager

  • Plano, TX (11 miles from Mckinney, TX)
  • 7 days ago
  • Plano, TX (11 miles from Mckinney, TX)
  • 7 days ago

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....

Client Support Manager - Home Improvement

  • Plano, TX (11 miles from Mckinney, TX)
  • 7 days ago
  • Plano, TX (11 miles from Mckinney, TX)
  • 7 days ago

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat...

Residential HVAC Customer Service Manager

  • Plano, TX (11 miles from Mckinney, TX)
  • 7 days ago
  • Plano, TX (11 miles from Mckinney, TX)
  • 7 days ago

This is a fully in-person position in the Dallas, Texas area, not a remote position. Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier...

Customer Service and Administrator

  • Addison, TX (20 miles from Mckinney, TX)
  • 8 days ago
  • Addison, TX (20 miles from Mckinney, TX)
  • 8 days ago

Customer Service and Administrator Job Poster : Jobs Skills:Customer Service | Location: Addison, TX, Texas, United States Of America Views:1 If you have the following skills and experience we...

Customer Service Coordinator

  • Plano, TX (11 miles from Mckinney, TX)
  • 8 days ago
  • Plano, TX (11 miles from Mckinney, TX)
  • 8 days ago

Be the Voice of Our Customers! We are looking for a Customer Service Coordinator who thrives on helping others and making an impact. If you're detail-oriented, an excellent communicator, and enjoy...

Sr Business Analysis Manager, Customer Service

  • Frisco, TX (14 miles from Mckinney, TX)
  • 9 days ago
  • Frisco, TX (14 miles from Mckinney, TX)
  • 9 days ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...

Customer Success Manager

  • Frisco, TX (14 miles from Mckinney, TX)
  • 15 days ago
  • Frisco, TX (14 miles from Mckinney, TX)
  • 15 days ago

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the...

Customer Service Manager Full-Time

  • Plano, TX (11 miles from Mckinney, TX)
  • 15 days ago
  • Plano, TX (11 miles from Mckinney, TX)
  • 15 days ago

Store - DFW-PLANO/HWY 121, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Demographic Data for Mckinney, TX

Moving to Mckinney, TX? Find some basic demographic data about Mckinney, TX below.


Local
National
216,783
4,785
Large

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IT Customer Service
When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during...

Salary for Customer Service Manager Jobs in Mckinney, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Mckinney, TX offer the following education background
Bachelor's Degree
37.8%
High School or GED
21.0%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.6%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Mckinney, TX
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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